Salesforce Analyst II — Process Automation & QA

GM Financial; Arlington (TX); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

401K matching

Tuition assistance

GM employee auto discount

Nine company holidays

Bonding leave for new parents

Job summary

GM Financial is seeking a Salesforce Analyst II to partner with business teams to optimize Salesforce-driven processes. You will define requirements, create user stories, and deliver declarative solutions including flows, validation rules, and sharing setups.

Strong QA and data security practices are essential, with Agile delivery in a hybrid work setting. You will collaborate across stakeholders to document requirements, test scripts, and train users while ensuring data privacy and ROI through

Qualifications

• Bachelor’s Degree or equivalent experience preferred.
• 2-4 years of advanced experience working in the SFDC CRM platform required.
• Salesforce.com Certified Administrator required.

Responsibilities

• Facilitate all stages of a project from requirements gathering through testing and training.
• Build relationships by applying Salesforce platform knowledge.
• Analyze business processes and provide process solutions to increase accuracy and efficiency.
• Prepare and maintain detailed documentation and reports for summaries and presentations.
• Create functional business requirement documents/user stories.
• Keep up-to-date with SFDC features to recommend process improvements.
• Configure UI, manage data transfer, and perform data cleansing via Data Loader and Import Wizard.
• Participate in Agile ceremonies and facilitate sprint planning and refinement.
• Use declarative Salesforce skills to build flows, validation and sharing rules, and page layouts.

Skills

Agile/SAFe

SFDC knowledge

Data security

QA testing

Requirement gathering

User story creation

Education

Bachelor’s Degree or equivalent experience

Salesforce.com Certified Administrator

Tools

Salesforce

Apex Data Loader

SFDC Import Wizard

Lightning components

Job description

GM Financial is seeking a Salesforce Analyst II to partner with business teams to optimize Salesforce-driven processes. You will define requirements, create user stories, and deliver declarative solutions including flows, validation rules, and sharing setups.

Strong QA and data security practices are essential, with Agile delivery in a hybrid work setting. You will collaborate across stakeholders to document requirements, test scripts, and train users while ensuring data privacy and ROI through