Salesforce & Agentforce Training Lead

Lexicon services; Missouri; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Short-term disability

401(k) with company match

FSA/HSA

Job summary

Lexicon Services is seeking a Salesforce Training & Enablement Specialist to own end-user training for Sales Cloud, Marketing Cloud, and the Agentforce dashboard. You will develop materials, deliver live and self-paced sessions, and act as the go-to resource for users across Marketing, Intake, Local Office Staff, and other business users.

You’ll translate technical tools into plain language, build confidence with new tech, and partner with admins to stay ahead of platform updates.

Qualifications

• 5+ years of marketing experience, including 3+ years with Salesforce Marketing Cloud (Journey Builder, Automation Studio, Email Studio, Contact Builder, Data Extensions)
• Proven track record owning lifecycle, CRM, or retention marketing programs with measurable results
• Working knowledge of SQL and HTML/CSS; AMPscript experience preferred
• Experience creating segmented, personalized email and SMS campaigns (MobileConnect)
• Familiarity with Salesforce Sales Cloud and Marketing Cloud
• Strong writing skills for clear, compelling email/text copy
• Analytical mindset with data-driven decision-making
• Knowledge of CAN-SPAM, TCPA, CTIA compliance
• Ability to work cross-functionally with marketing, client service, IT, and data science teams
• Preferred: Salesforce Marketing Cloud Administrator/Email Specialist/Consultant certs
• Experience with Pardot, Data Cloud, Marketing Cloud Personalization
• Experience with Salesforce CRM administration or reporting and dashboards
• Experience in legal, financial, healthcare, or high-trust services

Responsibilities

• Design and deliver training for Sales Cloud and Marketing Cloud users
• Train users to work with the Agentforce dashboard and understand AI agent activity
• Teach end users to build, read, and act on Salesforce reports and dashboards
• Develop training materials: decks, guides, quick references, short videos
• Run onboarding and refresher sessions as features change
• Host office hours to troubleshoot and route issues to admins
• Collaborate with Salesforce admins on platform updates and translate them for users
• Maintain the training roadmap with the Lifecycle Marketing Manager
• Monitor adoption and engagement to identify knowledge gaps
• Gather feedback and iterate training content and delivery format
• Maintain a self-service knowledge base
• Track attendance, completion, and effectiveness; report progress to leadership

Skills

Marketing

Salesforce Marketing Cloud

SQL

AMPscript

HTML/CSS

Communication

Data-driven decisions

Cross-functional collaboration

Tools

Sales Cloud

Salesforce Marketing Cloud

Agentforce dashboard

Pardot

Data Cloud

Job description

Lexicon Services is seeking a Salesforce Training & Enablement Specialist to own end-user training for Sales Cloud, Marketing Cloud, and the Agentforce dashboard. You will develop materials, deliver live and self-paced sessions, and act as the go-to resource for users across Marketing, Intake, Local Office Staff, and other business users.

You’ll translate technical tools into plain language, build confidence with new tech, and partner with admins to stay ahead of platform updates.