Senior Salesforce Agentforce Developer

Jobtome; Washington (District of Columbia); Presencial; USD 140.000 - 190.000; Jornada completa

Descripción de la vacante

Jobtome is seeking a senior Salesforce professional to design, implement, and optimize Service Cloud and Agentforce solutions for enterprise environments. You will lead architectural workshops, drive end-to-end delivery, and mentor developers while integrating with Snowflake and other data platforms.

The role requires deep hands-on experience with Apex, LWC, Flow, and REST/SOAP APIs, plus strong communication and leadership skills to guide phased implementation strategies and ensure SLA

Formación

• 8+ years delivering enterprise Salesforce solutions.
• Strong hands-on experience with Salesforce Service Cloud.
• Proven implementation experience with Salesforce Agentforce.
• Expertise in Agentforce Builder, Prompt Builder, topics, subagents, actions, and custom capabilities.
• Strong development skills in Apex, LWC, Flow, and REST/SOAP APIs.
• Experience with enterprise application integrations and Salesforce integration architecture.
• Hands-on experience integrating Salesforce with Snowflake or similar enterprise data platforms.
• Knowledge of Kafka or similar event-driven messaging technologies.
• Experience with Java, Spring Boot, and enterprise API integrations.
• Strong understanding of Salesforce security, sharing, governor limits, and deployment practices.
• Experience with Agentforce testing, evaluation, monitoring, and production optimization.
• Ability to lead technical discussions, mentor developers, and independently advise customers on Salesforce solutions.
• Excellent communication, stakeholder management, and technical leadership skills.

Responsabilidades

• Design, develop, and implement Salesforce Service Cloud solutions for enterprise environments.
• Lead Agentforce implementation initiatives, including discovery, architecture, configuration, development, testing, and deployment.
• Configure Agentforce Builder, topics, subagents, instructions, actions, and Prompt Builder.
• Develop custom capabilities using Salesforce Flow, Apex, LWC, and APIs.
• Implement Service Cloud capabilities: case management, omnichannel routing, digital channels, knowledge, entitlements, SLAs.
• Design secure integrations between Salesforce and enterprise data platforms such as Snowflake.
• Work with batch and real-time integration patterns and event-driven architectures using Kafka.
• Establish best practices for Agentforce security, data grounding, access controls, testing, and production monitoring.
• Lead design reviews, code reviews, troubleshooting, and mentoring of Salesforce developers.
• Conduct customer discovery and architecture workshops, recommends solutions and phased implementations.
• Define and monitor performance metrics for Agentforce and Service Cloud and SLAs.

Conocimientos

Salesforce Service Cloud

Agentforce Builder

Prompt Builder

Apex

Lightning Web Components

Salesforce Flow

REST APIs

SOAP APIs

Kafka

Java

Spring Boot

Herramientas

Snowflake

Snowflake integration

Kafka

Descripción del empleo

Primary Responsibilities Design, develop, and implement Salesforce Service Cloud solutions for enterprise environments. Lead Agentforce implementation initiatives, including use-case discovery, solution architecture, configuration, development, testing, and deployment. Configure and customize Agentforce Builder, topics, subagents, instructions, actions, and Prompt Builder. Develop custom capabilities using Salesforce Flow, Apex, Lightning Web Components (LWC), and APIs. Implement Service Cloud capabilities, including case management, omnichannel routing, digital channels, knowledge management, entitlements, and SLAs. Design and implement secure integrations between Salesforce and enterprise data platforms, including Snowflake. Work with batch and real-time integration patterns and event-driven architectures using Kafka or similar technologies. Establish best practices for Agentforce security, data grounding, access controls, testing, evaluation, and production monitoring. Lead technical design reviews, code reviews, troubleshooting, and mentoring of Salesforce developers. Conduct customer discovery and architecture workshops, recommend suitable solutions, and guide phased implementation strategies. Define and monitor performance metrics for Agentforce and Service Cloud, including resolution rates, escalation rates, response quality, and SLA performance. Collaborate with Salesforce administrators, data engineers, analytics teams, system integrators, and third-party vendors. Evaluate Salesforce platform capabilities, licensing, consumption models, and integration dependencies.

Required Qualifications

• ~8+ years of experience delivering enterprise Salesforce solutions.
• ~ Strong hands-on experience with Salesforce Service Cloud.
• ~ Proven implementation experience with Salesforce Agentforce.
• ~ Expertise in Agentforce Builder, Prompt Builder, topics, subagents, actions, and custom capabilities.
• ~ Strong development skills in Apex, Lightning Web Components (LWC), Salesforce Flow, and REST/SOAP APIs.
• ~ Experience with enterprise application integrations and Salesforce integration architecture.
• ~ Hands-on experience integrating Salesforce with Snowflake or similar enterprise data platforms.
• ~ Knowledge of Kafka or similar event-driven messaging technologies.
• ~ Experience with Java, Spring Boot, and enterprise API integrations.
• ~ Strong understanding of Salesforce security, sharing, governor limits, and deployment practices.
• ~ Experience with Agentforce testing, evaluation, monitoring, and production optimization.
• ~ Ability to lead technical discussions, mentor developers, and independently advise customers on Salesforce solutions.
• ~ Excellent communication, stakeholder management, and technical leadership skills.

Preferred Qualifications

Experience with Salesforce Data Cloud (Data 360). Experience in contact center operations and customer service transformation. Knowledge of enterprise data models, reporting, and business performance metrics. Experience working with Salesforce product teams and understanding licensing and consumption models. Experience with multiple system integrators and complex enterprise delivery environments.