Salesforce Administrator III ( May underfill at a level II or I)

Salt-Lake-City-Corporatio; Salt Lake City (UT); In loco; USD 94.000 - 164.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid vacation and personal leave

Parental leave (6–12 weeks)

Pension/401(k) contributions

Employee Assistance Plan (EAP)

Tuition reimbursement

Pet insurance (discounted)

Legal services (discounted)

Descrizione del lavoro

Salt Lake City is seeking a Salesforce Administrator III with Experience Cloud and Marketing Cloud expertise to enhance user experience across public-facing websites and City services. You will support enterprise-scale Salesforce implementations, design intuitive digital journeys, and resolve complex Salesforce challenges in a collaborative team.

The role emphasizes UX-driven platform changes, data quality, and integration readiness within a scalable cloud environment.

Competenze

• Certified Salesforce Advanced Administrator with hands-on experience in Service Cloud.
• Strong English verbal and written communication skills.
• Experience with enterprise-scale Salesforce implementations and public-facing sites.

Mansioni

• Manage user and license administration including roles and profiles.
• Communicate platform changes to end users and stakeholders.
• Maintain data quality and implement data rules and automation.
• Perform security reviews, Health Check, and Optimizer.

Conoscenze

Salesforce Advanced Admin

Service Cloud

Experience Cloud

Marketing Cloud

UX Design

Communication

Security Model

Data Management

SaaS/Paas

Unit Testing

Formazione

Salesforce Advanced Administrator certification

Strumenti

Experience Cloud

Marketing Cloud

Salesforce Platform

Descrizione del lavoro

Position Title:Salesforce Administrator III ( May underfill at a level II or I)Job Description:Help shape how Salt Lake City connects with its community.Salt Lake City is seeking a talented Salesforce Administrator with expertise in Experience Cloud and Marketing Cloud and a passion for exceptional user experience (UX).You'll join a collaborative team supporting mature, enterprise-scale Salesforce implementations that power public-facing websites, digital communications, and essential City services.We're looking for someone who can bridge the gap between technology and user experience—someone equally comfortable designing intuitive digital experiences, building sophisticated customer journeys, and solving complex Salesforce challenges.Pay Range:Salesforce III $94,490 -$163,593Salesforce Administrator level II $81,624 -$141,274Salesforce Administrator level I $67,121 - $116,257This position is eligible for full city benefits, including:Health InsuranceDental, Vision and Life InsurancePaid vacation and personal leave6-12 weeks of paid parental leave availableRetirement contributions toward a pension plan and/or 401(k)A robust Employee Assistance Plan (EAP)Up to $4,000 tuition reimbursement annuallyDiscounted supplemental benefits like pet insurance and legal servicesTYPICAL DUTIES:Manage all aspects of user and license management including roles, profiles, permission sets, public groups, queues, OWD, and sharing rulesOwn the communication of any platform changes to end users and stakeholdersData management to improve Salesforce data quality, implementing rules and automation as needed, duplicate entry cleansing, data loadingProactive system maintenance including Security Reviews, Health Check, and OptimizerCreate and maintain technical documentationResearch upcoming release notes for potential impacts to the SLC implementation and identify opportunities to improveMaintain current knowledge of Salesforce best practicesSupport integration with social media for social-to-case customer careMay be responsible for synchronizing data between Marketing Cloud and Service Cloud using Marketing Cloud Connect including, but not limited to, filtered data extensions for Email Studio and Journey Builder, mailing list subscriber form(s), and related fields in both Service Cloud and Marketing CloudMaintain custom preference center (currently uses Cloud Pages)Proactively seek out and participate in opportunities for professional growth and developmentOther duties as assignedCORE COMPETENCIES:Mastery of Salesforce platform capabilities, custom objects/apps, Experience Cloud, all process automation tools, Software as a Service (SaaS) and Platform as a Service (PaaS) as compared to traditional approaches to software development, Salesforce security model, Standard Objects, and core data modelEffective teamwork, conflict resolution, prioritization, and delivering value to customersAdherence to Salesforce Development Lifecycle best practicesRigorous application of unit testing, quality assurance testing, end to end testing, and user acceptance testingSKILL DEVELOPMENT:Incumbents will be mentored to acquire the following skills through on-the-job training and real-world projects that will also prepare the incumbent for career advancement. These skills build on the required and acquired skills for a Salesforce Administrator I.Understanding of basic triggers/Apex code knowledgeDevOps/release managementManagement of integrated applicationsCross-train in Mobile Publisher and Salesforce Public Sector Solutions (Vlocity/Omnistudio)MINIMUM QUALIFICATIONS:Certified Salesforce Advanced Administrator AND six (6) years of experience as a Salesforce Administrator with recent hands-on experience with Service CloudDemonstrated English verbal and written communication skills to communicate with both internal team members and external business stakeholders.Effective teamwork, conflict resolution, prioritization, and delivering value to customersPREFERRED QUALIFICATIONS:Additional Salesforce certificationsExperience with Agile Scrum methodologies, Organizational Change Management, Universal DesignExpertise in Marketing CloudExperience in four (4) or more Salesforce orgsWORKING CONDITIONS:Light to moderate physical activity. Majority of work is performed in office environment with occasional travel to other city offices.Exposure to stressful situations resulting from the demands of critical IT service delivery outages and schedules.Offers of employment are contingent on successful completion of a criminal background check in accordance with City policy and applicable law. Criminal offenses will be reviewed on a case-by-case basis and do not automatically disqualify a candidate from City employment.The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified.All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.Full Time/Part Time:Full timeScheduled Hours:40