Salesforce Administrator II

ScanSource; Greenville (SC); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with company match

128 hours PTO per year

Job summary

ScanSource is seeking a Salesforce Administrator II to support our organization by configuring and customizing the Salesforce platform. You will collaborate with business leaders, units, and SMEs to identify and deploy new processes across sales, supplier services, finance, and customer service teams.

The role handles day-to-day configuration, support, maintenance, and improvement of our CRM, while participating in larger company-wide projects with visibility across the organization.

Qualifications

• Minimum three years of experience as a Salesforce administrator.
• SME in core areas such as cybersecurity, sales, or integrations.
• Experience with release management, including deploying managed and unmanaged code.
• Strong understanding of Salesforce configuration, including permissioning and UI configuration.
• Solid grasp of declarative development and iterative development.

Responsibilities

• Serve as one of four system administrators for a multi-org Salesforce environment.
• Support Salesforce Clouds: Experience Cloud, Service Cloud, and Sales Cloud; assist custom apps.
• Gather, translate, and implement requirements with stakeholders.
• Plan data improvement projects: normalization, de-duplication, cleanup.

Skills

Salesforce knowledge

Deadline-driven

Communication skills

Requirements gathering

Impact assessment

Job description

The Salesforce AdministratorIIwill provide support to the organization through the customization and configuration of our Salesforce platform. The administrator will work closely withbusinessleaders, organizational units, and subject matter experts toidentify, develop, and deploy new business processesincluding:sales,supplier services, finance,andcustomerserviceteams. The Salesforce Administrator willbe responsible forexecuting the day-to-day configuration, support, maintenance,and improvement of our CRM platform, as well as being assigned to larger projectsthat have company-wide visibility.

Responsibilities

• Serve as one offoursystem administratorsfor a multi-org Salesforce environment
• Work across the different clouds of the Salesforce platform, including Experience Cloud, Service Cloud, and Sales Cloud, as well as supporting customapplications.
• Interface with team members, business leaders,and other stakeholders to gather, understand,and translate requirements for various projects and initiatives.
• Plan and execute data improvement projects including data normalization, de‑duping, and general clean up within Salesforce and integrated applications.
• Handle basic administrative functions including user management, feature and record access requests, workflows, and other routine tasks.
• Complete regular internal system and user audits and prepare for the latest Salesforce releases.
• Manage, configure, and support ongoing maintenanceofintegrationswith other systems and microservices.
• Coordinate the evaluation,scopeand completion of new development requests.
• Participating in our SDLC with our team of Salesforce developersand QAto design, test, and implement new features on Salesforce.
• Act as the liaison between our IT organization,internalbusinessstakeholders, andendusers.
• Manage production releases of development and configuration changes.

Skills Required

• Demonstrated ability to meet deadlinesandhandle and prioritize simultaneous requests
• Ability to quickly learn new Salesforce features to support the many clouds ScanSource uses across its orgs.
• Exceptional verbal and written communication skills; ability to communicate effectively withdifferent levelswithin the organization as well as collaborate with business partners and technical teams.
• Ability to critically evaluate information gathered from multiple sourcesand convert it intorequirements,general guidelines, or see the underlying tree needs behind the request.
• Ability to evaluateinformationandsolution problems without over-dependence on AI.
• Ability to assess the impact of new requirements in our Salesforce org and upstream and downstream applications, systems,and processes.

Experience Required

• Minimumthreeyears of experience as a Salesforce administrator.
• Ability tobe a SME in a core area, such as cybersecurity, sales, orintegrations.
• Experience with release management, including deploying managed and unmanaged code.
• Strong understanding of Salesforce configuration, includingpermissioning, record and object access, and UI configuration.
• Strong understanding of declarative development and a basic understanding of iterative development.
• Strong understanding of Salesforce best practices and functionality.
• Demonstrated ability to understand andnavigatecomplex requirements.
• Proven ability to design and implementnew solutionsandfacilitateuser adoption.

Compensation

Compensation Range: $75,000-$85,000

Actual annual salary offered to a candidate will be based ona number ofvariables including work experience,educationand skills/ achievements, and will be mutually agreed upon at the time of offer.This position is not eligible for a variable paycomponentas part of the hiring range.

Whilewe’recommitted to providing top-tier solutions,we’rejust ascommitted to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision.Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire).In the state of CA, employeesaccruea set number ofhourseach pay period equaling the same128 hoursof PTO.ScanSource also celebrates 10 paid company holidays.

ScanSource, Inc. is an Equal Opportunity Employer

EOE/M/F

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.