Salesforce Administrator

Heidrick & Struggles International, Inc.; Chicago (IL); On-site; USD 120,000 - 135,000; Full time

Benefits offered by this job

Discretionary bonuses

Medical, dental, and vision benefits

401k contribution

Job summary

Heidrick & Struggles International, Inc. is seeking a Salesforce Administrator in Chicago, Illinois. You will design and enhance digital solutions leveraging the Salesforce platform, manage administration tasks, and ensure data quality across multiple environments.

Ideal candidates possess Salesforce certifications and 3-5 years of administration experience. This position offers a competitive salary and a comprehensive benefits package.

Qualifications

• 3-5 years of Salesforce.com Administration experience implementing Sales Cloud.
• Salesforce Certified Administrator and Certified Advanced Administrator.
• Experience with AppExchange products for developing CRM solutions.

Responsibilities

• Design and architect the CRM solution for Salesforce platform capabilities.
• Manage sandbox environments and handle release activities.
• Participate in governance and change management processes.

Skills

Salesforce Administration

Configuration Management

Data Quality

CRM Design

Team Collaboration

Education

Bachelor's degree in Computer Science or related field

Tools

Salesforce DX

Copado

JIRA

GitHub

Job description

The Role

The Salesforce Administrator will design CRM and other digital solutions to fully leverage the Salesforce platform and other tools. The individual will be responsible for administration, configuration, release management, and continual enhancement of our Salesforce ecosystem across multiple clouds and integrations. They promote standardization, data integration, and data quality while also participating in business analysis and technical issue resolution. This role requires an individual who thrives in a fast‑paced, collaborative environment and is comfortable leading both technical and business‑oriented projects while maintaining strong governance, data quality, security, and user experience standards.

Responsibilities

• Design and architect the CRM solution to leverage the full capabilities of the Salesforce platform.
• Stay current with Salesforce seasonal releases; evaluate, recommend, and implement relevant new capabilities or optimizations.
• Manage sandbox environments including refresh planning, data seeding, pre/post refresh steps and reconfigurations.
• Manage release and deployment activities following Salesforce DevOps best practices using Salesforce DX, Copado and Git-based workflows.
• Manage operational aspects of Salesforce.com with a focus on system configuration and deployments, standardization, data integration, data quality, and technical issue resolution.
• Participate in formal governance and change/release management processes.
• Proficient on building and maintaining standard and ad hoc reports and dashboards.
• Ensure proper security models are in place and maintained for data access.

Required Qualifications

• Bachelor's degree from a four‑year college or university in Computer Science, Software Engineering, or a related field.
• 3‑5 years of Salesforce.com Administration experience implementing/supporting Sales Cloud on Lightning for a base of at least 300 users.
• Salesforce Certified Administrator, Salesforce Certified Advanced Administrator and Salesforce Certified Platform App Builder.
• Experience leveraging and configuring AppExchange products to develop CRM solutions.
• Experience with general Salesforce setup and configuration such as flows, validation rules, triggers, field updates, page layouts, record types, formula fields, report types, etc.
• Experience in environment maintenance tasks such as managing admin access, managing sandboxes, handling confidential data, and integration configurations.
• Knowledge of Data Cloud (Data 360) for unified customer data strategy.
• Hands‑on with Einstein Analytics / CRM Analytics.
• Understanding of Agentforce 360 concepts and readiness for AI‑enabled service and automation.
• Experience working with Continuous Integration / Deployment tools such as Salesforce DX, GitHub, Copado.
• Operational experience in non‑Salesforce environments.
• Experience with JIRA and GitHub.
• Experience with Account Engagement (Pardot), Salesforce Inbox, Service Cloud and/or CPQ.
• Experience with Kantata (Kimble), Own Backup, DocuSign.
• Excellent communication skills; listening, speaking, writing.
• Team player, values input and contribution of team members.
• Outcome oriented and delivery focused.
• Ability to identify and analyze complex issues and problems and quickly recommend and implement appropriate solutions.
• Ability to plan and execute Salesforce projects.
• Demonstrates initiative, resourcefulness, innovation, and dependability.
• Demonstrates ability to take independent action and proceed beyond directive.
• Excellent attention to detail.
• Flexible. Responds well to last‑minute changes and requests.

Preferred Qualifications

• Certified Salesforce Data Cloud Consultant & Salesforce Agentforce Specialist highly preferred.

Pay and Benefits

Pay Range: 120000 – 135000 USD per year. Note: this range is location‑based and may differ for other locations.

Heidrick & Struggles offers discretionary bonuses (subject to eligibility requirements) and a comprehensive benefits package including medical, dental, vision, disability leave, parental leave, paid time off and 401k contribution. All benefits are subject to eligibility requirements.

EEO Statement

Heidrick & Struggles is an equal opportunity employer committed to hiring qualified protected veterans and individuals with disabilities. All qualified applicants will be considered for employment without regard to race, color, religion, creed, age, sex, national origin, gender identity or expression, sexual orientation, disability, marital status, veteran or military status, or citizenship status. Heidrick & Struggles is committed to providing reasonable accommodations and/or adjustments during our recruitment process. If you are selected for an interview and require an accommodation and/or adjustment, please inform your Talent Acquisition professional.