Salesforce Administrator: Drive CRM Excellence & Global Support

GBG; United States; Remote; USD 75,000 - 110,000; Full time

Job summary

GBG is seeking a Salesforce Administrator to join our Centre of Excellence. You will manage day-to-day Salesforce operations, configurations, user support, data quality, and platform performance to deliver a robust CRM experience aligned with business goals.

Work closely with business users and IT, implement declarative automations, assist with testing and deployments, and contribute to training and documentation. A collaborative, agile, product-centric delivery culture awaits.

Qualifications

• Experience administering Salesforce environments (Sales Cloud, Service Cloud, or Revenue Cloud).
• Strong knowledge of Salesforce standard functionality and configuration tools.
• Excellent problem-solving and communication skills.
• Ability to manage multiple tasks and support requests in a fast-paced environment.
• Proficiency with data tools (e.g., DataLoader).

Responsibilities

• SalesforceManagement & Support: Manage user accounts, roles, permissionsets, profiles, and security settings.
• Handle day-to-daysupport requests and system administration tasks.
• Monitorsystem performance, conduct routine maintenance, and manage scheduled jobs.
• Performdata imports, deduplication, and data quality checks.
• Configuration & Enhancement: Configure objects, fields, page layouts, record types, and list views.
• Build reports and dashboards to support business decision-making.
• Create and maintain declarative automation such as validation rules, workflows, and flows.
• Assist with user acceptance testing and deployment of configuration changes.
• Training & Documentation: Provide training and guidance to users, maintain documentation, contribute to onboarding and adoption activities.

Skills

Salesforce administration

Sales Cloud / Service Cloud / Revenue

Data quality & governance

Problem solving & communication

Multitasking in fast-paced env

Tools

DataLoader

SOQL

Flows

SFDX

Gearset / Copado

Job description

GBG is seeking a Salesforce Administrator to join our Centre of Excellence. You will manage day-to-day Salesforce operations, configurations, user support, data quality, and platform performance to deliver a robust CRM experience aligned with business goals.

Work closely with business users and IT, implement declarative automations, assist with testing and deployments, and contribute to training and documentation. A collaborative, agile, product-centric delivery culture awaits.