Salesforce Administrator (4056)

GBG; United States; Remote; USD 75,000 - 110,000; Full time

Job summary

GBG is seeking a Salesforce Administrator to join our Centre of Excellence. You will manage day-to-day Salesforce operations, configurations, user support, data quality, and platform performance to deliver a robust CRM experience aligned with business goals.

Work closely with business users and IT, implement declarative automations, assist with testing and deployments, and contribute to training and documentation. A collaborative, agile, product-centric delivery culture awaits.

Qualifications

• Experience administering Salesforce environments (Sales Cloud, Service Cloud, or Revenue Cloud).
• Strong knowledge of Salesforce standard functionality and configuration tools.
• Excellent problem-solving and communication skills.
• Ability to manage multiple tasks and support requests in a fast-paced environment.
• Proficiency with data tools (e.g., DataLoader).

Responsibilities

• SalesforceManagement & Support: Manage user accounts, roles, permissionsets, profiles, and security settings.
• Handle day-to-daysupport requests and system administration tasks.
• Monitorsystem performance, conduct routine maintenance, and manage scheduled jobs.
• Performdata imports, deduplication, and data quality checks.
• Configuration & Enhancement: Configure objects, fields, page layouts, record types, and list views.
• Build reports and dashboards to support business decision-making.
• Create and maintain declarative automation such as validation rules, workflows, and flows.
• Assist with user acceptance testing and deployment of configuration changes.
• Training & Documentation: Provide training and guidance to users, maintain documentation, contribute to onboarding and adoption activities.

Skills

Salesforce administration

Sales Cloud / Service Cloud / Revenue

Data quality & governance

Problem solving & communication

Multitasking in fast-paced env

Tools

DataLoader

SOQL

Flows

SFDX

Gearset / Copado

Job description

About GBG

Enabling safe and rewarding digital lives for genuine people, everywhere

We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.

With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.

Abouttheteam-ITDigitalDelivery

TheDigitalDeliveryteamatGBGisattheheartoftransforminghowwework,poweringthesystems,data,andtechnologythatenableourglobalbusinesstogrow,innovate,andserveourcustomersbetter.We’reacollaborative,product-centricteamoftechnologists,specialists,andproblem-solverswhothriveonunlockingvaluethroughmodernplatformslikeSalesforce,Ironclad,Hubspot,PowerBI,andautomationtools.Withaculturegroundedinagility,transparency,andcontinuousimprovement,weworkcloselywithourbusinesspartnerstodeliverimpactfulsolutionsthatmakearealdifference.

TheRole-SalesforceAdministrator

TheSalesforceAdministratorisresponsiblefortheday-to-daymanagement,configuration,andsupportoftheSalesforceplatform.AspartoftheSalesforceCentreofExcellence(CoE),thisroleensuresthestability,usability,andsecurityofSalesforceenvironments,whilesupportingbusinessuserswithqueries,enhancements,andissueresolution.TheSalesforceAdministratorplaysakeyroleinplatformoperations,usermanagement,dataoptimisationandongoingimprovementstodeliverarobustandefficientCRMexperiencealignedwithbusinessobjectives.Therightindividualwillplayakeyroleinaidingourteamtodeliver24/5globalsupport.

What you will do

SalesforceManagement&Support

• Manageuseraccounts,roles,permissionsets,profiles,andsecuritysettings.
• Handleday-to-daysupportrequestsandsystemadministrationtasks.
• Monitorsystemperformance,conductroutinemaintenance,andmanagescheduledjobs.
• Performdataimports,deduplication,anddataqualitychecks.

Configuration&Enhancement

• Configureobjects,fields,pagelayouts,recordtypes,andlistviews.
• Buildreportsanddashboardstosupportbusinessdecision-making.
• Createandmaintaindeclarativeautomationsuchasvalidationrules,workflows,andflows.
• Assistwithuseracceptancetestinganddeploymentofconfigurationchanges.

Training&Documentation

• Providetrainingandguidancetousersacrossteamstoensureeffectiveplatformuse.
• Maintainplatformdocumentationincludingconfigurationrecords,userguides,andFAQs.
• Contributetouseronboardingandplatformadoptionactivities.
• Serveasaliaisonbetweenendusersandtechnicalteamstorelayfeedbackandenhancementopportunities.

Skills we’re looking for

• EssentialSkills&Experience

  • ExperienceadministeringSalesforceenvironments(SalesCloud,ServiceCloud,orRevenueCloud).
  • StrongknowledgeofSalesforcestandardfunctionalityandconfigurationtools.
  • Excellentproblem-solvingandcommunicationskills.
  • Abilitytomanagemultipletasksandsupportrequestsinafast-pacedenvironment.
  • Proficiencywithdatatools(e.g.,DataLoader).

• DesirableSkills

  • RelevantSalesforceCertifications.
  • Experiencewithusertrainingorplatformadoptioninitiatives.
  • ExperiencewithSOQL,PromptEngineering&Flows
  • FamiliaritywithDevOpstoolssuchasGearset,Copado,orSFDX.
  • ExperienceworkingwithAgile,product-centricdeliverymodels,orCoEs.
  • ProficientandFluentinadoptionandapplicationofAItoolingandsolutions

To find out more

As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

Unleash your potential and be part of our mission to power safe and rewarding digital lives.