Salesforce Administrator

University of Utah; Salt Lake City (UT); On-site; USD 80,000 - 83,000; Full time

Job summary

University of Utah is seeking a Salesforce Administrator to safeguard donor data, configure fundraising tools, and ensure reliable operation of the Salesforce environment across campus.

Qualifications

• Bachelor's degree or equivalent in a related field.
• 6+ years directly related work experience with a bachelor's degree or 4+ with a master's.
• 1+ year Salesforce administration experience with active Salesforce Administrator Certification.

Responsibilities

• Platform security and data stewardship including user access management and data protection.
• Configure and enhance fundraising tools and Salesforce features used by gift officers.
• Manage sandbox environments, releases, and change control for configuration updates.
• Integrate GiveCampus, Conga, DocuSign, FormAssembly, Salesforce Maps and other apps.

Skills

Salesforce Administration

Security & Access Controls

Reports & Dashboards

Data Integration

Flow & Process Builder

Change Management

Training & Documentation

Education

Bachelor's degree or equivalent

Tools

Copado

Gearset

GiveCampus

Conga

DocuSign

FormAssembly

Jitterbit

Salesforce Maps

REST API integrations

Job description

Details

Open Date 10/14/2026

Requisition Number PRN46501B

Job Title Systems Administrator

Working Title Salesforce Administrator

Career Progression Track P00

Track Level P3 - Career

FLSA Code Computer Employee

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Monday - Friday, 8 am - 5 pm

VP Area President

Department 00289 - Development

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range 80,000.00 - 82,820.00

Close Date 01/13/2027

Job Summary

University Advancement raises private philanthropic support for the University of Utah - funding scholarships, research, and programs across campus. The Salesforce Administrator is the steward of the system of record behind that fundraising: donor relationships, gift processing workflows, and the campaign infrastructure relied on by gift officers university-wide. This position ensures the secure, reliable operation of the Salesforce environment that Advancement and campus fundraising partners depend on to generate donations and steward donors.

Working within the Information Services team, the Salesforce Administrator partners with Business Analysts, Data Analysts, developers, and trainers to configure, secure, and continuously improve the fundraising platform. The ideal candidate combines strong Salesforce administration skills with an understanding of fundraising operations, and thrives in a fast-paced, mission-driven environment.

This position reports to the Associate Director of IT within the Information Services team.

Please note, the posted salary range reflects the compensation range within which we will make an offer. Offers are determined based on qualifications, skills, and experience. Placement at the top of the range is reserved for candidates who demonstrate exceptional qualifications and experience directly aligned with the role.

Learn more about the great benefits of working for University of Utah: benefits.utah.edu

Responsibilities

The duties and responsibilities of the Salesforce Administrator include:

Platform security and data stewardship

• Safeguard donor and constituent data through security-conscious user and access management (roles, profiles, permissions, public groups, sharing rules, and OWD settings) protecting sensitive philanthropic records used across the university
• Ensure continuity of donor records and gift data through backup monitoring and recovery readiness

Fundraising platform configuration and enhancement

• Configure and enhance the tools gift officers rely on daily, including Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, and reports and dashboards
• Translate fundraising business requirements into effective technical designs, partnering with Business Analysts, Data Analysts, and developers on enhancements
• Manage sandbox environments and drive testing and validation of configuration and code-based changes
• Administer releases using change sets or app-based DevOps tools (Copado, Gearset, or similar)
• Monitor and maintain the order-of-execution integrity of automated processes during record creation and updates

Integrated fundraising systems

• Implement and maintain integrated applications supporting fundraising operations, including GiveCampus (online giving), Conga and DocuSign (gift documentation), FormAssembly (forms and constituent engagement), Salesforce Maps, Jitterbit (donor data synchronization), and custom REST API integrations

User support, training, and documentation

• Resolve escalated support issues for end users across Advancement, PBS Utah, and campus fundraising partners
• Collaborate with the Talent Enhancement team to guide user training and document platform enhancements
• Maintain clear, current technical and process documentation

Minimum Qualifications

EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).

Systems Administrator, III : Requires a bachelor's (or equivalency) + 6 years or a master's (or equivalency) + 4 years of directly related work experience.

Preferences

• Demonstrated understanding of fundraising operations (donor lifecycle, gift processing, campaign management) strongly preferred
• 1+ year of Salesforce administration experience with active Salesforce Administrator Certification
• Familiarity with Kindsight Ascend managed package or the ability to ramp-up quickly to a complex managed package. If you have fundraising experience, we expect you to get up to speed with our managed package in 3 months or less. Without fundraising experience, we expect your training to take at least 6 months to learn business processes.
• Deep understanding of the Salesforce security model: profiles, permissions, role hierarchies, record- and field-level access
• Proficiency with declarative configuration: Flow, Process Builder, validation rules, custom objects, page layouts, record types
• Experience with reports and dashboards
• Familiarity with Apex, custom metadata, and custom settings
• Familiarity with SQL / SOQL
• Familiarity with Salesforce-integrated marketing solutions, preferably Marketing Cloud
• Strong analytical and problem-solving skills, applied to both technical troubleshooting and fundraising process improvement
• Clear written and verbal communication — able to explain technical concepts to fundraisers and campus partners, and business needs to developers
• Curiosity and aptitude for learning new technologies, tools, and Advancement business processes
• Customer-service mindset with meticulous attention to detail, ensuring the quality and reliability of systems gift officers depend on
• Self-directed in managing multiple priorities and deadlines, while working collaboratively across a cross-functional, mission-driven team

Type Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems ('URS'). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at (