Salesforce Administrator

Unison; Omaha, San Francisco (NE, CA); Hybrid; USD 85,000 - 105,000; Full time

Job summary

Unison is seeking a Salesforce Administrator to drive end-to-end Salesforce support in a US-based, data- and technology-driven environment. The role involves administration, training, reporting, and cross-team collaboration, with a hybrid/remote option and in-office days in Omaha, NE or San Francisco, CA.

The candidate should hold a Salesforce certification, have 3–5 years of Business Systems Administration experience with Salesforce, and be comfortable working with multiple business systems and

Qualifications

• 3–5 years experience as a Business Systems Administrator with at least 3 years of Salesforce experience
• Salesforce certification required for the role
• Familiar with the systems listed (360SMS, Cirrus Insight, FormAssembly, Gearset, Gong, Nintex, Outreach, Provar, Skuid, Talkdesk)

Responsibilities

• Provide feedback to management on trends and knowledge gaps from Salesforce data
• Perform Salesforce maintenance tasks and diagnose issues
• Document processes and changes to field history
• Handle tickets to develop Salesforce instance
• Provide Salesforce training and end-user support
• Manage Salesforce roles and profiles and provisioning of users
• Prepare reports for other teams and stakeholders
• Coordinate with Business Systems on tool administration and integrations

Skills

Salesforce Administration

Salesforce Certification

Education

Salesforce Certification

Tools

360SMS

Cirrus Insight

FormAssembly

Gearset

Gong

Nintex

Outreach

Provar

Skuid

Talkdesk

Job description

Omaha, Nebraska, United States -OR- San Francisco, California, United States -OR- Remote, United States

About the role

We are seeking a dynamic Salesforce Administrator who shares our passion for enabling homeownership. In this role, you will tackle challenges that reward creative thinking and inspired execution. You thrive in a collaborative, cross-functional environment, bringing intellectual curiosity, analytical rigor, and deep empathy to every team and customer interaction. As a forward-thinking problem solver who excels in agile settings, you enjoy embracing new tools and supporting others as they learn to adopt them. If you are excited by the prospect of joining a data and technology-driven company, we would love to connect.

This position may be performed Remotely within the United States -OR- as a hybrid position with a requirement of 3 full days in our Omaha, Nebraska or San Francisco, CA office.

Responsibilities

• Provide feedback and direction to management regarding identified trends and knowledge gaps
• Perform database maintenance tasks, including diagnostic tests and duplicate entry cleansing.
• Document processes, including error reports and changes to field history tables
• Take on tickets to develop our Salesforce instance relevant to your skill level
• Provide Salesforce training and end-user support
• Have a deeper understanding of the administration of the tools Business Systems manages, including their purpose within Unison
• Manage all incoming inquiries from team members related to system issues
• Escalate to management all unresolved issues, where appropriate
• Understand how our Salesforce organization is structured
• Be able to prepare reports for other teams
• Support management of Salesforce roles and profiles
• Be familiar with the tools that Business Systems manages, and be able to provision users

About you

• 3-5 years experience as a Business Systems Administrator with at least 3 years of experience with Salesforce (preferably as an administrator or developer), with a Salesforce certification
• Experience with any of the following systems (preferred): 360SMS; Cirrus Insight; FormAssembly; Gearset; Gong; Nintex; Outreach; Provar; Skuid; and Talkdesk
• Knowledge of real estate transactions and/or mortgage industry