Salesforce Administrator/Sales Operations

FireMon; United States; Hybrid; USD 70,000 - 100,000; Full time

Job summary

FireMon is seeking an experienced Salesforce Admin to own day-to-day user management and CRM integrations within the Revenue Operations team. You will partner with Sales, Marketing, Finance, and CS to translate business needs into scalable Salesforce solutions, leveraging Claude and other AI tools to speed up documentation and reporting.

Based in the Central or Eastern time zone, you will collaborate with global stakeholders and help create reliable dashboards and single sources of truth for GTM

Qualifications

• Bachelor's degree in a relevant field or equivalent experience.
• 3+ years Salesforce.com administration experience.
• Certified Salesforce.com Administrator.
• Active Salesforce Trailblazer badges or community involvement.
• CRM database cleansing and maintenance experience.
• 3rd party/consultant partnership experience.
• Proficiency with Microsoft Office.
• Power user of Claude AI daily.
• Hands-on experience with ZoomInfo and Gong.
• Experience with LeanData or similar.

Responsibilities

• Provide prompt resolution to CRM-related technical challenges and user issues.
• Manage user profiles, permissions, licenses, and page layouts.
• Maintain fields, custom objects, workflows, validation rules, packages, and integrations.
• Identify efficiency opportunities with simple, scalable solutions.
• Document processes, train users, contribute to CRM onboarding.
• Collaborate with global stakeholders to build improvements.
• Create single source of truth reports and dashboards for sales/marketing.
• Maintain integrations across GTM tech stack (LeanData, ZoomInfo, Gong, Snowflake).
• Leverage Claude and other AI tools to accelerate documentation and reporting.

Skills

Salesforce Administration

CRM management

AI tool usage (Claude)

Report/dashboard creation

Stakeholder collaboration

Education

Bachelor's degree or equivalent experience

Tools

LeanData

ZoomInfo

Gong

Snowflake

Marketo

Asana

Job description

Are you a true Salesforce Trailblazer – the kind of admin who lights up at a workflow problem and can't help but tinker until it's just right? Are you just as comfortable putting Claude and other AI tools to work, turning tedious documentation and reporting into a five-minute job? If that sounds like you, we'd love to have you join the Revenue Operations team at FireMon. We're a small, passionate, and pretty fun crew sitting right at the heart of FireMon's go-to-market strategy – and we can't wait to meet you.

As our Salesforce Admin, you'll own day-to-day user management, work closely with the entire GTM org (Sales/Marketing/Finance/CS), and recommend best practices, all while keeping our CRM integrations running smoothly. You're a natural communicator who can turn business needs into clean, scalable systems – and you know how to pair your Salesforce chops with AI tools like Claude to get more done, faster.

We're looking for candidates based in the Central or Eastern time zone so you can overlap with our Revenue Operations and Sales/Marketing stakeholders around the globe.

Responsibilities

• Provide prompt and complete resolution to technical challenges and business support issues related to the CRM instance
• Manage user profiles, permissions, licenses, and page layouts
• Maintain existing and new fields, custom objects, workflows, validation rules, managed packages, and integrations
• Identify opportunities for efficiency, inventing creative yet simple solutions to improve internal and external customer experience
• Document system processes, train users and contribute to CRM onboarding
• Partner with global stakeholders to identify and build improvements
• Work closely with Head of Revenue Operations and VP of Growth Marketing to create “single source of truth” reports/dashboards for sales and marketing organizations
• Support and maintain integrations across our GTM tech stack, including LeanData (lead routing), ZoomInfo (data enrichment), Gong (conversation intelligence), and Snowflake (data warehouse)
• Put Claude and other AI tools to work every day, accelerating documentation, reporting, and process design so you can focus on the fun, high-impact stuff

Required Qualifications

• Bachelor's degree in a relevant field, or equivalent experience
• 3+ years Salesforce.com administration experience
• Certified Salesforce.com Administrator
• Active Salesforce Trailblazer – Trailhead badges, community involvement, or just a genuine love of the platform
• Proven track record of CRM database cleansing and maintenance
• 3rd party/consultant partnership experience
• Microsoft Office Suite
• Power user of Claude (or a similar AI assistant) – you use it daily and know how to get real work done with it, not just dabble
• Hands‑on experience with ZoomInfo and Gong
• Experience with LeanData or similar

Preferred Qualifications

• SFDC administration in a B2B SaaS environment
• Experience with Snowflake, Gong, ZoomInfo, Marketo, Asana

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.