Sr. Salesforce Administrator (IT Customer Solutions)

XChange Software Inc; Nashville (TN); Hybrid; USD 95,000 - 135,000; Full time

Job summary

XChange Software Inc in Nashville, Tennessee, is seeking a Senior Salesforce Administrator to lead hands-on Salesforce administration, configuration delivery, and platform optimization within the IT Customer Solutions team.

You will partner with business stakeholders, Application/Solution Architecture, Enterprise Architecture, SI partners, and IT delivery teams to implement scalable, well-governed Salesforce solutions aligned with security models and roadmap direction.

Qualifications

• 4–7 years of Salesforce administration experience
• Hands-on Salesforce administration and configuration
• Experience configuring roles, profiles, permission sets, sharing rules, public groups, and org-wide defaults
• Experience designing automation using Flow and declarative tools
• Identify technical debt, configuration risks, and platform optimization opportunities
• Support governance, change management, and release processes including sandbox coordination and deployments
• Support integrations and communicate design changes affecting cross-system impacts
• Collaborate with Sales Ops, Marketing Ops, Customer Experience and other stakeholders to gather requirements and design effective sales processes

Responsibilities

• Hands-on Salesforce administration and configuration to support day-to-day operations and approved enhancements
• Coordinate releases and manage sandbox environments
• Design scalable automation using Flow and declarative tools
• Partner with stakeholders to gather requirements and govern platform roadmap

Skills

Salesforce administration

Sales Cloud

Flow automation

Security & governance

Release management

Sandbox deployments

Integration support

Job description

Job Title: Sr. Salesforce Administrator (IT Customer Solutions)

Duration: FTE

Location Requirements: Hybrid

Overview:-

The Senior Salesforce Administrator is a key member of the IT Customer Solutions team, responsible for hands‑on Salesforce platform administration, configuration delivery, operational support, release coordination, and ongoing platform optimization. This role partners closely with business stakeholders, Application/Solution Architecture, Enterprise Architecture, SI partners, and IT delivery teams to implement scalable and well‑governed Salesforce solutions aligned with approved architecture standards, security models, and platform roadmap direction. Success requires strong Salesforce expertise, sound judgment around governance and change management, and the ability to translate approved business requirements and architecture guidance into practical, scalable configurations.

Required Skills

• 4–7 years of Salesforce administration experience supporting Sales and/or Service use cases.
• Ability to perform hands‑on Salesforce administration and configuration to support day‑to‑day operations and approved enhancements.
• Experience configuring and maintaining roles, profiles, permission sets, sharing rules, public groups, and org‑wide defaults.
• Experience designing and maintaining automation using Flow and related declarative tools, with a focus on scalability and maintainability aligned to platform standards.
• Ability to identify technical debt, configuration risks, automation complexity, and platform optimization opportunities.
• Experience supporting Salesforce governance, change management, and release management processes, including sandbox coordination and deployments using approved tools and processes.
• Experience supporting and maintaining integrations and escalating integration design changes and cross‑system impacts to the appropriate architecture, data, and integration stakeholders.
• Ability to partner with Sales Ops, Marketing Ops, Customer Experience, and other stakeholders to gather requirements and design effective Sale