Salesforce Administrator

Insight Global; Durham (NC); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Insight Global is seeking a Salesforce Administrator to support day-to-day configuration, maintenance, data quality, reporting, user support, and continuous improvement of the Salesforce platform across multiple business areas. This role collaborates with stakeholders, Salesforce team members, analysts, and developers to enable platform adoption and production support.

The ideal candidate has 3–5 years of hands-on Salesforce administration experience with a strong foundation in configuration,

Qualifications

• 3–5 years of hands-on Salesforce administration experience.
• Experience with Salesforce configuration, user support, reporting, data quality, automation, and business process support.
• Hands-on experience with Salesforce Flows strongly preferred.
• Additional Salesforce certifications are a plus.

Responsibilities

• Support day-to-day Salesforce administration across multiple clouds and business processes.
• Configure and maintain fields, page layouts, Lightning pages, record types, Flows, validation rules, approval processes, permission sets, reports, dashboards, and list views.
• Triage user support requests, troubleshoot issues, and escalate advanced technical issues as needed.
• Partner with business users and technical teams to understand needs and support process improvements.
• Translate business requirements into scalable Salesforce configuration or documented development requests.
• Support data quality efforts including data loads, cleanup, duplicate management, and record updates.
• Assist with Salesforce security and access management including users, permission sets, profiles, roles, queues, public groups, sharing settings.

Skills

Salesforce configuration

User support

Reporting

Data quality

Automation

Business process support

Education

Bachelor's degree (Business/IS/CS)

Tools

Salesforce Flows

Sales Cloud

Service Cloud

Experience Cloud

CPQ

Field Service

Marketing Cloud Account Engagement

Job description

Location: Durham, NC | Hybrid (3 days on-site, 2 days remote)

Sponsorship: Unable to provide sponsorship at this time

Position Summary

We are seeking a Salesforce Administrator to support the day-to-day configuration, maintenance, data quality, reporting, user support, and continuous improvement of the Salesforce platform across multiple business areas.

This person will work closely with business stakeholders, Salesforce team members, analysts, development partners, and end users to support platform enhancements, process improvements, reporting needs, system adoption, and production support.

The ideal candidate has 3–5 years of hands-on Salesforce administration experience with a strong foundation in configuration, troubleshooting, reporting, data quality, and user support. This is a small, collaborative team that values strong communication, problem-solving, and someone who enjoys working closely with both technical and business users.

Responsibilities

• Support day-to-day Salesforce administration across multiple clouds and business processes, including Sales Cloud, Service Cloud, Experience Cloud, Salesforce CPQ, Field Service, and Marketing Cloud Account Engagement.
• Configure and maintain fields, page layouts, Lightning record pages, record types, Flows, validation rules, approval processes, assignment rules, permission sets, reports, dashboards, and list views.
• Triage user support requests, troubleshoot issues, resolve routine and moderately complex problems, and escalate advanced technical issues when needed.
• Partner with business users and technical teams to understand needs, gather requirements, and support process improvements.
• Translate business requirements into scalable Salesforce configuration or clearly documented development requests.
• Support data quality efforts including data loads, cleanup, duplicate management, account/contact maintenance, asset data, and record updates.
• Assist with Salesforce security and access management including users, permission sets, profiles, roles, queues, public groups, sharing settings, and record visibility.
• Build and troubleshoot Salesforce Flows, including screen flows, record-triggered flows, scheduled flows, fault paths, and error resolution.
• Support testing, documentation, and deployment readiness for Salesforce enhancements, releases, integrations, and business process changes.
• Help with end-user training, adoption, quick-reference materials, release communications, and ongoing Salesforce education.
• Maintain documentation around configuration changes, support procedures, requirements, testing, and known issues.

Qualifications

• 3–5 years of hands-on Salesforce administration experience preferred.
• Experience with Salesforce configuration, user support, reporting, data quality, automation, and business process support.
• Additional Salesforce certifications such as Advanced Administrator, Service Cloud, Field Service, or Platform App Builder are a plus.
• Hands-on experience with Salesforce Flows strongly preferred.
• Experience with Sales Cloud, Service Cloud, Experience Cloud, CPQ, Field Service, or Marketing Cloud Account Engagement is a plus.
• Strong troubleshooting and problem-solving skills.
• Strong written and verbal communication skills with the ability to work effectively with both technical and non-technical stakeholders.
• Ability to work independently while knowing when to escalate more complex technical issues.
• Collaborative mindset and ability to work effectively within a small, close-knit team.
• Strong organizational and time-management skills.
• Bachelor’s degree in Business, Information Systems, Computer Science, or an equivalent combination of education and experience.