Business Systems Administrator

Amazing Life; Cumming (GA); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Amazing Life in the United States (Georgia) seeks a detail-oriented Salesforce Administrator for a hybrid role that blends Salesforce administration with hands-on IT support.

You will own day-to-day configuration, maintenance, and improvement of our Salesforce instance and integrated tools, partnering with project managers, admins, developers, stakeholders, and users to design scalable, future-ready solutions.

Qualifications

• 3+ years of hands-on Salesforce administration experience.
• Salesforce Administrator Certification (ADM201) or equivalent.
• Strong knowledge of Salesforce best practices and functionality.
• Experience with Lightning Experience and Flow automation.
• 3+ years of IT experience in a fast-paced environment.
• Excellent communication and problem-solving skills.
• Self-motivated, proactive, and team-oriented.

Responsibilities

• Administer and maintain Salesforce, including user setup, profiles, roles, and data integrity.
• Develop declarative solutions using flows, page layouts, validation rules, and custom objects.
• Design scalable solutions for long-term growth and optimization.
• Support rollout of new features, integrations, and system enhancements.
• Monitor performance, triage issues, and assist with user tickets.
• Diagnose configuration issues and ensure connectivity across tools.
• Create reports and dashboards for stakeholders.
• Maintain data hygiene and conduct audits.
• Collaborate with IT vendors and internal teams.
• Prioritize tasks and provide user training/documentation.

Skills

Salesforce Admin

ADM201

Lightning Experience

Flows

Data integrity

Tools

Data Loader

Dataloader.io

HubSpot

DocuSign

Zuora

Job description

Job Summary

This hybrid role combines Salesforce administration with hands‑on IT support. We're looking for a detail-oriented, proactive Salesforce Administrator to own the day-to-day configuration, support, maintenance, and improvement of our Salesforce instance and integrated tools. You will partner with our technical project manager, admins, devs, stakeholders and users to ensure the best and most scalable solutions are designed, created and implemented along with continual refinement. You will also provide Tier 1 and Tier 2 support for basic tools in partnership with the IT team. You will bring the ability to self-start and work at a fast pace, ever‑changing environment.

Key Responsibilities

• Administer and maintain our Salesforce org, including user setup, profiles, roles, permissions, and data integrity.
• Customize Salesforce using declarative tools including flows, page layouts, validation rules, and custom objects.
• Design scalable solutions for long term growth and optimization.
• Support the rollout of new features, integrations, and system enhancements.
• Monitor, triage, and resolve system performance and troubleshoot userreported issues and user tickets.
• Diagnose and troubleshoot technical issues, including account setup, system configurations, and connectivity problems.
• Create and maintain reports and dashboards for business stakeholders.
• Implement data hygiene best practices and conduct routine audits.
• Support SaaS tools across departments.
• Collaborate with external IT vendors as needed for escalated issues.
• Manage thirdparty Salesforce integrations and apps along with custom engineering solutions.
• Effectively prioritize and manage time across both project work and user support.
• Assist with user training and documentation.
• Interact with users through tickets, meetings, demos, shadowing, etc.
• Other duties as assigned

Qualifications

Required

• 24 years of handson Salesforce administration experience.
• Salesforce Administrator Certification (ADM201).
• Strong understanding of Salesforce best practices and functionality.
• Experience with Lightning Experience and automation tools (Flow).
• 13 years of handson IT experience.
• Excellent communication and problemsolving skills.
• Selfmotivated and selfstarting.
• Team player and ability to help translate technical concepts into business language and vice versa.
• Desire to grow and get continual feedback.
• Great communication skills and able to communicate well to technical and nontechnical team members.

Preferred

• Experience in a tech, SaaS, or B2B environment.
• Knowledge of Sales Cloud, Service Cloud, or Experience Cloud.
• Familiarity with data import/export tools (e.g., Data Loader, Dataloader.io).
• Familiarity with Salesforceadjacent tools, such as HubSpot, DocuSign, and Zuora
• Familiarity with eCommerce platforms and omnichannel sales
• Knowledge of basic IT concepts and tools, such as networks and VPNs, email and calendar administration, and user management
• Interest in scaling IT and systems practices as the company grows.