Salesforce Administrator

Alan Health; Austin (TX); Remote; USD 75,000 - 85,000; Full time

Job summary

A leading telehealth platform, Alan Health, is seeking a Salesforce Administrator to enhance their customer experience and operational efficiency. This remote, full-time role entails managing Salesforce systems and driving innovative solutions within a collaborative healthcare environment. Candidates should have relevant experience and a commitment to quality service.

Qualifications

• 3–5 years of experience as a Salesforce Administrator.
• Deep expertise in Sales Cloud and Service Cloud.
• Proven ability to drive automation and workflow improvements.

Responsibilities

• Administer and improve Salesforce Sales Cloud and Service Cloud.
• Lead feature development and process automation.
• Design workflows to drive efficiency and measurable outcomes.

Skills

Salesforce Management

Workflow Automation

Data Reporting

Process Improvement

Education

Salesforce Administrator Certification

Advanced Admin Certification

Platform App Builder Certification

Tools

Salesforce Sales Cloud

Salesforce Service Cloud

Fluency with AI tools

Job description

About Us: Alan Health (formerly Alan Meds) is a telehealth platform focused on delivering personalized, science-backed wellness solutions that drive real results. We provide affordable access to medications and expert care, with a focus on weight management and a growing range of wellness services. Our mission is to make personalized healthcare more accessible through innovation and flexibility. We pride ourselves on delivering exceptional service and support, ensuring a seamless experience for our customers. We’re looking for enthusiastic individuals who share our commitment to the customer experience to join our team.

Opportunity: You’ll be at the forefront of healthcare innovation, helping connect providers and patients through solutions that make quality care more accessible. As our Salesforce Administrator, you’ll play a critical role in building the digital backbone of Alan Health’s customer experience and care operations. You’ll own the end-to-end management of our Salesforce environment, ensuring that Sales Cloud and Service Cloud are optimized for peak performance.

This isn’t a routine admin role—it’s a high-impact opportunity to shape operational workflows, enhance team productivity, and drive innovation through smart automation and AI-powered tools. This is a remote, full-time, exempt position reporting to the Head of Customer Experience. While the position has Texas listed as a location, we are open to candidates based anywhere in the US, as long as they can work predominantly Eastern or Central time. Occasional weekend availability (Saturday or Sunday) may be required to support critical launches or deployments.

Key Responsibilities include but are not limited to the following:

Salesforce Management & Optimization

• Administer and continuously improve Salesforce Sales Cloud and Service Cloud platforms
• Manage user roles, profiles, permissions, page layouts, and customizations
• Monitor system performance and proactively resolve issues and inefficiencies
• Create, maintain, and optimize reports, dashboards, opportunities, and workflows for multiple departments
  
  

Feature Development & Process Automation

• Design and deploy scalable solutions, including custom objects, flows, validation rules, and process automations
• Lead the development of new features and improvements in collaboration with sales and customer support teams
• Evaluate and implement AppExchange tools or AI-powered add-ons that improve workflow and data intelligence
  
  

Strategic Systems Leadership

• Partner cross-functionally to design workflows that drive efficiency, accountability, and measurable outcomes
• Own the Salesforce roadmap—prioritize business needs and deliver improvements rapidly
• Train and support users, ensuring strong adoption and satisfaction across teams
• Stay current on Salesforce updates and best practices, especially around AI, automation, and data visibility
  
  

Your success in this role will be measured by your ability to not just maintain Salesforce, but to transform it into a powerful engine that drives team productivity, operational efficiency, and scalable growth across Alan Health.

What you’ll bring:

Experience & Expertise

• 3–5 years of experience as a Salesforce Administrator in high-growth environments
• Deep expertise with Sales Cloud and Service Cloud (certifications in both are a huge plus)
• Proven ability to drive automation, workflow improvements, and performance reporting
• Salesforce Administrator certification required (Advanced Admin or Platform App Builder a bonus)
• Familiarity with startup environments is a strong plus
  
  

Technical & Operational Skills

• Advanced experience with Flows, Process Builder, and Lightning App Builder
• Strong command of report and dashboard creation for leadership and front-line teams
• Familiarity with Salesforce integrations involving CTI systems such as Dialpad
• Comfortable learning and leveraging AI tools and features within Salesforce
  
  

Personal Qualities

• “Whatever it takes” attitude—resourceful, relentless, and solutions-oriented
• Proactive problem-solver who takes initiative
• Obsessed with driving team productivity through better systems
• Exceptional attention to detail and a high standard for data integrity
  
  

The ideal candidate will combine technical Salesforce expertise with a passion for healthcare innovation and a drive to build systems that improve people’s lives.

Compensation

The base salary range for this position is $75,000 - $85,000 annually.

We have a market-based compensation structure. The salary for this position may vary based on a candidate's experience, location, industry expertise, and technical skills.

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