Salesforce Administrator

Bay Area Community Resources; Antioch (CA); Hybrid; USD 85,000 - 95,000; Full time

Benefits offered by this job

16 paid BACR holidays

PTO benefits

Medical, dental, vision

Mental health/wellness

Hospital indemnity

Life insurance

FSAs (transit, medical, dependent)

403b program

Pet insurance

WellHub Professional Development

Job summary

Bay Area Community Resources (BACR) is seeking a Salesforce Administrator to customize and manage Salesforce for a nonprofit setting. The role emphasizes user management, data quality, automation, and integrations with other SaaS tools.

You will partner with IT and program teams to deliver reliable, scalable Salesforce solutions. The ideal candidate has Salesforce certification, Service Cloud/Experience Cloud/Nonprofit Cloud experience, and a knack for building training materials that enable

Qualifications

• 3–5 years of Salesforce Administrator or related experience.
• Advanced knowledge of Salesforce products and functionalities; Salesforce Certified Administrator.
• Experience with SaaS integrations, user training and UX improvements.

Responsibilities

• Customize and configure Salesforce to meet BACR needs; manage users, profiles, roles, permissions; build custom objects, fields, workflows, and validation rules; develop automation with Flow; ensure data integrity.
• Collaborate with internal stakeholders to configure SaaS applications; troubleshoot issues; adopt latest SaaS features that benefit users.
• Develop and deliver Salesforce training materials and workshops; document configurations, processes and guidelines; support user adoption.
• Collaborate with Salesforce partners and IT teammates to design and deliver solutions; gather feedback and improve systems.

Skills

Salesforce knowledge

User training

SaaS integrations

Education

Bachelor’s Degree in CS or related field

Salesforce certification

Tools

Salesforce Service Cloud

Experience Cloud

Nonprofit Cloud

FormAssembly

SOQL

Job description

Job Description: Job Title: Salesforce Administrator Reports To: Director of Data & IT Salary Range: $85,000 - $95,000 annually Location: Hybrid (80% remote and 20% onsite)

Benefits

16 paid BACR Holidays, generous paid time off benefits Medical, dental, vision, mental health/wellness benefit, hospital indemnity, life insurance, flexible spending account (transit, medical, dependent), 403b program, pet insurance, WellHub Professional Development opportunities

Minimum Qualifications

3 to 5 years of work experience as a Salesforce Administrator or similar role Advanced knowledge of Salesforce products and their functionalities Salesforce certified administrator Experience using various software as a service (SaaS) with a focus on integrations and improving the user experience and training

Preferred

Salesforce Service Cloud, Experience Cloud, and Nonprofit Cloud expertise, particularly with additional certifications Bachelor’s Degree in Computer Science or a related field Skill with FormAssembly Familiarity with SOQL queries, data transformations, and advanced reporting. Comfortable reading and interpreting Apex and Visualforce. Experience supporting or participating in a Salesforce migration or major implementation Non-profit experience Consulting experience, particularly with business process discovery and user story creation. Experience creating training materials and conducting 1-1 or group training Security-forward mindset and readiness to work with compliance-sensitive data (e.g., HIPAA/PHI)

Responsibilities

• Salesforce Administration: Customize and configure Salesforce to meet the organization’s specific needs. Manage user setup, profiles, roles, and permissions. Create and maintain custom objects, fields, workflows, and validation rules. Develop and implement automation using Flow. Maintain data integrity and cleanliness by monitoring and resolving data quality issues, including de-duplication of records.
• SaaS & Identity Administration: Collaborate with internal stakeholders to understand their needs and configure the applications accordingly. Troubleshoot issues and provide technical support to users. Stay updated on the latest features and enhancements in SaaS applications and recommend adopting them when beneficial.
• Training and Documentation: Develop and deliver training materials and workshops for Salesforce and other SaaS applications. Conduct training sessions for new users and provide ongoing support for existing users. Create and maintain documentation on system configurations, processes, and user guidelines. Collaborate with other departments to identify training needs and ensure effective adoption of Salesforce and SaaS applications.
• Collaboration and Support: Collaborate with Salesforce partners to implement custom solutions and integrations. Collaborate with BACR’s existing Salesforce Administrator and other IT teammates to design and deliver solutions. Liaise with the user community to gather feedback, understand requirements, and address system issues. Proactively identify opportunities for system improvements and efficiency enhancements. Provide technical support and troubleshooting assistance to users.

The pay range for the position is what we reasonably expect to pay. Individual compensation is based on various factors, including experience/education, skill set, and geographic location.

About Us

Bay Area Community Resources (BACR) promotes the healthy development of individuals, families and communities through direct services, volunteerism, and partnerships in the San Francisco Bay Area. We have deep respect for the communities we serve throughout the Greater San Francisco Bay Area, the dedicated staff who show up for those in need, and the opportunity we have been given through this work to promote resilience in tens of thousands of individuals every year.

BACR is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment, creating an inclusive environment for all employees.

All qualified applicants will receive consideration for employment without regard to perceived age, marital or familial status, religion, gender identity, gender expression, sexual orientation, race, creed, color, genetic information, ancestry, national origin, physical or mental disability, or military status.

All qualified applicants will receive consideration for employment w/o regard to perceived age, marital or familial status, religion, gender, gender identity, gender expression, sexual orientation, race, creed, color, genetic information, ancestry, national origin, physical or mental disability including AIDS or AIDS-Related Complex or military status.

Visit our website at www.bacr.org.

Above is the pay range for this position that we reasonably expect to pay. Individual compensation is based on various factors including experience/education, skillset, and geographic location.

ARE YOU EXTRAORDINARY?

We put people at the center of everything we do. With a diversity of backgrounds, ideas, opinions, and life experiences we hire individuals within the community who are passionate about making a difference. When you join BACR, you join a team with leaders, doers, and big thinkers, who are committed to giving back to their community. Our culture is one that encourages, supports, and celebrates our diversity and looks to expand and build it constantly. We are committed to creating a culture of inclusivity, where there are opportunities for all, everyone feels like they belong, and different perspectives are valued. No matter what your experience is - you CAN make a difference! Thank you for your interest in a career at BACR! BACR staff make a lasting impact across California, serving tens of thousands of children, youth, and families every day. BACR staff continue to create meaningful change in every community we serve. We continually witness the strength and resilience of the individuals and families we serve who are often those most adversely impacted by systemic racism, poverty, and inequitable access to resources and opportunities. BACR has remained steadfast to our mission: We work in the heart of our communities to foster generational change. We are grateful for the opportunity to support communities throughout the Bay Area, promoting resilience, health and justice and to our dedicated staff who serve those communities with compassion, passion, creativity and talent.

Compassion – We approach all we do with a caring heart and a people-centered mindset. Curiosity – We challenge ourselves to learn, stretch, grow, and innovate. Humility – We acknowledge our own limits and actively appreciate others’ perspectives and lived experiences. Integrity – We value and respect the trust given to us by our communities. We operate with honesty, accountability, and consistency. Joy – We lead with gratitude, sprinkle in humor, and lift each other’s spirits.