Salesforce Administrator

Bay Area Community Resources; United States; Hybrid; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision

403(b) program

Professional development

Job summary

Bay Area Community Resources in the San Francisco Bay Area is seeking a Salesforce Administrator to optimize our nonprofit's data processes. The role focuses on customizing Salesforce, managing users, and building automations to support program teams.

You will collaborate with IT and program staff, maintain data integrity, provide training, and ensure secure handling of HIPAA/PHI data. Hybrid work includes 80% remote and 20% onsite in a flexible schedule.

Qualifications

• 3 to 5 years of work experience as a Salesforce Administrator or similar role.
• Advanced knowledge of Salesforce products and their functionalities.
• Salesforce Certified Administrator.
• Experience using various SaaS applications with a focus on integrations, user experience, and training.

Responsibilities

• Salesforce Administration: Customize and configure Salesforce to meet organizational needs; manage user setup, profiles, roles, and permissions; create and maintain custom objects, fields, workflows, and validation rules; develop and implement automation using Flow; maintain data integrity and cleanliness, including de-duplication of records.
• SaaS & Identity Administration: Collaborate with stakeholders to configure applications; troubleshoot issues; provide technical support; stay updated on latest features and recommend beneficial enhancements.
• Training and Documentation: Develop and deliver training materials and workshops for Salesforce and other SaaS applications; conduct training sessions for new users; create and maintain documentation on configurations, processes, and user guidelines; collaborate with other departments to ensure effective adoption.
• Collaboration and Support: Work with Salesforce partners to implement custom solutions and integrations; coordinate with BACR’s Salesforce Administrator and IT team to design and deliver solutions; engage with user community to gather feedback and address issues; identify opportunities for system improvements; provide technical support as needed.

Skills

Salesforce administration

SaaS integrations

User training

Data integrity

Education

Salesforce Certified Administrator

Bachelor’s Degree in CS or related field

Tools

FormAssembly

Job description

Overview

Job Title: Salesforce Administrator

Reports To: Director of Data & IT

Salary Range: $85,000 - $95,000 annually

Location: Hybrid (80% remote and 20% onsite)

Benefits

Medical, dental, vision, mental health and wellness benefits; hospital indemnity; life insurance; flexible spending accounts (transit, medical, dependent); 403(b) program; pet insurance; WellHub; and professional development opportunities.

Minimum Qualifications

• 3 to 5 years of work experience as a Salesforce Administrator or similar role
• Advanced knowledge of Salesforce products and their functionalities
• Salesforce Certified Administrator
• Experience using various SaaS applications with a focus on integrations, user experience, and training

Preferred Qualifications

• Salesforce Service Cloud, Experience Cloud, and Nonprofit Cloud expertise, with additional certifications
• Bachelor’s Degree in Computer Science or a related field
• Skill with FormAssembly
• Familiarity with SOQL queries, data transformations, and advanced reporting
• Ability to read and interpret Apex and Visualforce
• Experience supporting or participating in a Salesforce migration or major implementation
• Non-profit experience; consulting experience with business process discovery and user story creation
• Experience creating training materials and conducting 1-1 or group training
• Security-forward mindset and readiness to work with compliance-sensitive data (e.g., HIPAA/PHI)

Responsibilities

• Salesforce Administration: Customize and configure Salesforce to meet organizational needs; manage user setup, profiles, roles, and permissions; create and maintain custom objects, fields, workflows, and validation rules; develop and implement automation using Flow; maintain data integrity and cleanliness, including de-duplication of records.
• SaaS & Identity Administration: Collaborate with stakeholders to configure applications; troubleshoot issues; provide technical support; stay updated on latest features and recommend beneficial enhancements.
• Training and Documentation: Develop and deliver training materials and workshops for Salesforce and other SaaS applications; conduct training sessions for new users; create and maintain documentation on configurations, processes, and user guidelines; collaborate with other departments to ensure effective adoption.
• Collaboration and Support: Work with Salesforce partners to implement custom solutions and integrations; coordinate with BACR’s Salesforce Administrator and IT team to design and deliver solutions; engage with user community to gather feedback and address issues; identify opportunities for system improvements; provide technical support as needed.

The pay range is what we reasonably expect to pay. Individual compensation is based on experience, education, skill set, and geographic location.

Equal Opportunity

BACR is an equal opportunity employer. We celebrate and support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to age, marital or familial status, religion, gender identity, gender expression, sexual orientation, race, creed, color, genetic information, ancestry, national origin, physical or mental disability, or military status.

About BACR

Bay Area Community Resources (BACR) promotes healthy development through direct services, volunteerism, and partnerships in the San Francisco Bay Area. We are committed to fostering generational change and promoting resilience in the communities we serve. Visit www.bacr.org for more information.