Salesforce Admin

Mondo; Charlotte (NC); Hybrid; USD 56,000 - 62,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401K

Job summary

Mondo in Charlotte, NC, seeks a Salesforce Administrator to provide day-to-day support and optimization of the Salesforce platform for internal sales teams. This hybrid role blends hands-on administration with troubleshooting and user guidance in a dynamic environment.

Responsibilities include configuring Salesforce, resolving issues related to quotes, accounts, and data, and learning the organization’s processes while proactively expanding Salesforce capabilities.

Qualifications

• Approximately 2-4 years of hands-on Salesforce experience
• Experience with at least one Salesforce cloud or module such as Sales Cloud, Service Cloud, Revenue Cloud/CPQ, or Experience Cloud
• Strong troubleshooting and problem-solving skills, comfortable researching issues independently
• Excellent communication and customer service skills, with patience when working with non-technical users
• Self-starter who takes initiative and grows Salesforce expertise

Responsibilities

• Provide day-to-day Salesforce support for business users, with heavy focus on internal sales teams
• Troubleshoot Salesforce issues, research root causes, and propose solutions related to quotes, data, accounts, and system functionality
• Translate user problems and business needs into Salesforce solutions through clear communication
• Determine when to escalate issues and when to resolve them independently
• Assist with Salesforce configuration, administration, and screen flow or form builds
• Support the existing Salesforce environment while learning organizational processes and workflows
• Proactively learn new Salesforce capabilities to improve the platform as it expands

Skills

Salesforce experience

Troubleshooting

Communication

Self-starter

Tools

Salesforce Sales Cloud

Salesforce Service Cloud

Revenue Cloud/CPQ

Experience Cloud

Screen Flows

Job description

Job Title: Salesforce Administrator

Location-Type: Hybrid, Charlotte, NC (3 days onsite / 2 days remote)

Start Date: ASAP or Sept 28th

Duration: Contract, ongoing for the year (contract-to-hire potential)

Compensation Range: $41.00/hr - $45.00/hr W2

Benefits: Eligible for Health, Dental, Vision, and 401K

Visa Sponsorship: Not eligible for visa sponsorship

Job Description:

The client is seeking a Salesforce Administrator to serve as the primary bridge between business users and the Salesforce platform, providing hands‑on support, troubleshooting, and user guidance within an actively evolving Salesforce environment.

Job Summary

• Provide day‑to‑day Salesforce support for business users, with heavy focus on internal sales teams
• Troubleshoot Salesforce issues, research root causes, and identify appropriate solutions related to quotes, data, accounts, and system functionality
• Translate user problems and business needs into effective Salesforce solutions through clear, patient communication
• Determine when an issue can be resolved independently and when escalation is appropriate
• Assist with Salesforce configuration, administration, and screen flow or form builds as needed
• Support the existing Salesforce environment while learning the organization's unique business processes and workflows
• Proactively learn new Salesforce capabilities and identify opportunities to improve the platform as the environment expands

Minimum Requirements:

• Approximately 2-4 years of hands‑on Salesforce experience, with strong fundamentals and platform knowledge
• Experience with at least one Salesforce cloud or module, such as Sales Cloud, Service Cloud, Revenue Cloud/CPQ, or Experience Cloud
• Strong troubleshooting and problem‑solving skills, with comfort researching issues independently rather than defaulting to escalation
• Excellent communication and customer service skills, with patience and ability to work effectively with non‑technical users
• Self‑starter who takes initiative, manages their own workload proactively, and demonstrates genuine interest in growing their Salesforce expertise

Preferred Qualifications:

• Salesforce certifications or active Trailhead history demonstrating continued self‑directed learning
• Experience with multiple Salesforce clouds or modules, particularly Service Cloud, Revenue Cloud/CPQ, or Experience Cloud
• Familiarity with building screen flows and forms within Salesforce
• Experience with or interest in newer Salesforce capabilities, including Agentforce or AI features
• Telecommunications or similar industry background- not a must have by any means