Sales Training & Certification Leader

Kawasaki Motors Retail Finance; Lake Forest (CA); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Pet insurance

401(k) match

Life insurance

Disability benefits

Paid holidays

Employee discounts

Onsite gym

Job summary

Kawasaki Motors Retail Finance is seeking a dynamic Sales Training & Development Specialist to design, build, and deliver training across the organization, focusing on onboarding and certification for FPSMs and dealership partners. This role combines hands-on training with LMS and content development to scale knowledge transfer.

You will collaborate with Sales leadership, Finance, Funding, and OEM Field Sales, delivering engaging sessions, maintaining training materials, and driving adoption of

Qualifications

• Bachelor's degree in Business, Finance, Education, or related field or equivalent professional experience.
• 3–5 years of experience delivering training, facilitation, or instruction; experience in retail lending, originations, or financial services training preferred.
• Demonstrated excellence with technology and software platforms, including hands-on experience administering or building content in learning management systems (LMS), virtual training tools, and content development software.
• Proven group presentation and facilitation experience, ability to engage audiences of varying sizes and experience levels; prior classroom, workshop, or large-group training experience required.
• Expert-level proficiency in Microsoft Office applications (Excel, PowerPoint, Word, Outlook) and ability to learn new dealer-facing and internal technology tools quickly.
• Proven ability to translate complex financial and operational concepts into clear, practical training for diverse audiences.
• Exceptional presentation, facilitation, and communication skills.
• Highly organized, self-motivated, and comfortable operating in a fast-paced, evolving environment.
• Willingness to travel as needed to support dealer and sales training initiatives.

Responsibilities

• Design, build, and maintain Kawasaki's captive branded sales certification platform and FPSM onboarding curriculum.
• Support and drive sales new-hire onboarding, partnering with Sales leadership to prepare and ramp new team members through structured onboarding and certification.
• Deliver engaging virtual and in-person training sessions for internal teams and dealership partners across all captive finance needs.
• Own KRS system training for newly onboarded dealerships, driving consistent adoption and proficiency through recurring quarterly touchpoints.
• Develop standardized training materials, including presentations, job aids, user guides, videos, e-learning modules, and reference documentation.
• Administer and optimize the learning management system (LMS) and related training platforms, including course build-out, content updates, and completion tracking.
• Develop and maintain ongoing training programs that support change management, including new program launches, policy updates, system enhancements, and process changes.
• Serve as the subject matter expert and support resource for sales-related training questions from internal teams and dealership partners.
• Reinforce best practices across the dealer network through refreshers, follow-ups, and targeted coaching.
• Review training data and completion metrics to assess training effectiveness and recommend enhancements to content and delivery.
• Partner with the Dealer Onboarding & Sales Support Coordinator on session scheduling, enrollment, logistics, and training communications.
• Participate in cross-functional projects related to originations, dealer experience, and operational readiness.

Skills

Training delivery

LMS administration

Presentation & facilitation

Office software

Communication skills

Organization

Travel willingness

Finance/training domain

FinTech knowledge

Education

Bachelor's degree or equivalent

Tools

LMS

Content development software

Virtual training tools

Video training tools

E-learning authoring tools

Job description

Kawasaki Motors Retail Finance is seeking a dynamic Sales Training & Development Specialist to design, build, and deliver training across the organization, focusing on onboarding and certification for FPSMs and dealership partners. This role combines hands-on training with LMS and content development to scale knowledge transfer.

You will collaborate with Sales leadership, Finance, Funding, and OEM Field Sales, delivering engaging sessions, maintaining training materials, and driving adoption of