Sales Team Leader — Customer Experience & Store Ops

GPM Investments, LLC; Broomfield (CO); On-site; USD 32,000 - 42,000; Full time

Job summary

GPM Investments, LLC is hiring a friendly, experienced Sales Associate/Customer Service Team Leader to deliver 100% customer satisfaction in our Colorado store. You will greet customers, process sales, assist with shift changes, and help stock, clean, and maintain store standards.

Qualifications include 18+ years, English proficiency, and basic math. You will train staff, monitor cash security, and ensure accurate transactions while supporting team goals in a fast-paced retail environment.

Qualifications

• Must be at least 18 years old.
• Ability to read, write, speak, and understand English.
• Basic math skills (addition, subtraction, multiplication, and division).

Responsibilities

• Greets customers in a friendly manner as they enter the store. Provides fast and efficient service. Thanks the customer.
• Rings customer sales using an electronic cash register. Receives money, gives correct change. Refunds cash for returned merchandise and/or exchanges merchandise.
• Assist with shift change by counting money in cash drawer at the beginning and end of a shift.
• Uses special equipment to process specialty products, such as money orders, credit card purchases, checks and lottery sales and redemption’s.
• Check identification for restricted sales.
• Checks and replenishes stock on food service supplies such as cups, lids condiments, napkins, straws and stirrers.
• Cleans and sanitizes all equipment used for service or stocking food service products using the three sink method.
• Cleans all areas, using proper cleaning procedures and materials, including (but not limited to) counter tops, microwaves, shelves, floors, windows, cooler doors, food service equipment, restrooms and parking lots.
• Cleans and empties trash containers.
• Stock shelves and cooler, rotates and front faces stock. Removes all damages and out of code merchandise from the shelves. Price merchandise according to price book.
• Check in vendor deliveries as needed using company guidelines.
• Complete bad merchandise form.
• Order merchandise
• Uses current training materials
• Completes all necessary training evaluations and documents
• Provides feedback to management on training program and materials
• Monitors cash levels and security procedures during shift to ensure compliance
• Reviews job assignments for completeness
• Assumes other duties and responsibilities as assigned to accommodate store operational needs.
• Other duties as assigned

Skills

Customer service

Cash handling

English proficiency

Tools

Electronic cash register

POS system

Lottery sales terminal

Job description

GPM Investments, LLC is hiring a friendly, experienced Sales Associate/Customer Service Team Leader to deliver 100% customer satisfaction in our Colorado store. You will greet customers, process sales, assist with shift changes, and help stock, clean, and maintain store standards.

Qualifications include 18+ years, English proficiency, and basic math. You will train staff, monitor cash security, and ensure accurate transactions while supporting team goals in a fast-paced retail environment.