Sales Team Leader & Customer Experience Coach

Tapestry, Inc.; United States; On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house founded in New York in 1941. As part of Tapestry, Inc., we create timeless pieces and champion self-expression across our store network. We seek a Brand Ambassador to deliver exceptional customer experiences and drive store performance.

You'll lead on-floor presence, support initiatives, mentor teammates, and use data to spot trends while maintaining an inclusive, high-energy environment aligned with Coach values and our diversity commitments.

Qualifications

• 1+ years of equivalent experience in managing competitive retail space at the Lead Supervisor level.

Responsibilities

• Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
• Leads implementation of Company initiatives and support full operation of the store.
• Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance.
• Supports the store with recruiting, interviewing, performance evaluation, high-level training as needed.
• Provides necessary feedback and guidance to improve individual performance and holds team accountable.
• Adheres to and enforces company policies and store procedures.

Skills

Sales leadership

Customer experience

Team collaboration

Communication

Recruiting support

Job description

Coach is a global fashion house founded in New York in 1941. As part of Tapestry, Inc., we create timeless pieces and champion self-expression across our store network. We seek a Brand Ambassador to deliver exceptional customer experiences and drive store performance.

You'll lead on-floor presence, support initiatives, mentor teammates, and use data to spot trends while maintaining an inclusive, high-energy environment aligned with Coach values and our diversity commitments.