Store Team Lead & Brand Ambassador

Tapestry, Inc.; Fort Worth (TX); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach, a global fashion house, is seeking a Brand Ambassador to lead on the sales floor and deliver exceptional customer experiences in a dynamic retail setting. The role emphasizes brand representation, coaching teammates, and driving business performance within the store.

You will analyze sales data, support hiring and training, and foster an inclusive, collaborative culture while upholding Coach values and standards of customer care.

Qualifications

• 1+ years of equivalent experience in Managing Competitive Retail Space at the Lead Supervisor level

Responsibilities

• Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience
• Serves as a Brand Ambassador embodying of Coach values and increasing brand awareness
• Leads implementation of Company initiatives and support full operation of the business
• Maintain a growth mindset for business and personal development initiatives
• Establishes trust, maintains integrity, and supports an environment of collaboration within store and throughout the organization to promote a fair, positive experience, and an inclusive culture amongst the team
• Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance and implement individualized team development to increase overall customer experience
• Exemplifies strong business acumen and executes forward-planned strategies to achieve leaderships initiatives surrounding store goals / KPIs
• Supports the store with recruiting, interviewing, performance evaluation, high-level training as needed
• Provides necessary feedback and guidance geared to improve individual performance on all levels; holds team accountable for achieving individual and business goals
• Adheres to and enforces team compliance of Company policies and procedures in addition to store operational procedures
• Assists in executing innovative strategies for exceptional customer experiences for both internal and external partners
• Create a customer-centric Culture that prioritizes customer satisfaction and mentor team on clienteling strategy to build long-term customer relationships to meet business goals
• Provides HR and conflict resolution support to team and in district in absence of leadership team
• Champions the company resources to support a healthy work environment for internals customer

Skills

Leadership

Sales analytics

Clienteling

Team development

Recruiting support

Job description

Coach, a global fashion house, is seeking a Brand Ambassador to lead on the sales floor and deliver exceptional customer experiences in a dynamic retail setting. The role emphasizes brand representation, coaching teammates, and driving business performance within the store.

You will analyze sales data, support hiring and training, and foster an inclusive, collaborative culture while upholding Coach values and standards of customer care.