Sales Team Lead: Operations & Client Success

BlueStar US; Hebron Estates (KY); On-site; USD 55,000 - 75,000; Full time

Job summary

BlueStar Inc. in Kentucky is seeking a Sales Team Lead to manage daily account operations, support customer service excellence, and drive growth across partnerships.

In this role you will coordinate with BlueStar teammates, product management teams, and vendors to keep work moving, resolve escalations quickly, and support monthly and quarterly growth goals. The position emphasizes leadership, process improvement, and building strong relationships with vendors to sustain ongoing performance and

Qualifications

• 3+ years of customer service, sales support, or account management experience.
• Previous team lead or supervisory experience.
• Strong order management and problem-solving skills.
• Excellent communication and customer relationship skills.
• Strong organizational and process-improvement skills.

Responsibilities

• Manage day-to-day operations for National Team Accounts in the absence of the Sales Account Manager.
• Create, develop, and improve team processes that streamline workflow and produce consistent results.
• Maintain and update best-practice, workflow, and instruction documentation.
• Ensure compliance with customer agreements, including partnership requirements and RFP line agreements.
• Manage open order reports, mitigating backlog through allocation, and reviewing external orders to support timely invoicing.
• Partner with headcounts to ensure opportunities are driven to BlueStar.
• Resolve customer escalations in a timely manner when the Sales Account Manager is unavailable.
• Maintain strong knowledge of vendor products, programs, policies, and value-added services.
• Maintain strong knowledge of BlueStar programs, policies, procedures, and value-added services.
• Build and maintain relationships with BlueStar teammates and key vendor contacts to enhance the Insight relationship.

Skills

Customer service

Team leadership

Account management

Sales support

Order management

Communication

Problem-solving

Process improvement

Job description

BlueStar Inc. in Kentucky is seeking a Sales Team Lead to manage daily account operations, support customer service excellence, and drive growth across partnerships.

In this role you will coordinate with BlueStar teammates, product management teams, and vendors to keep work moving, resolve escalations quickly, and support monthly and quarterly growth goals. The position emphasizes leadership, process improvement, and building strong relationships with vendors to sustain ongoing performance and