Sales Team Lead - Elevate Customer Experience

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Newport (RI); On-site; USD 38,000 - 52,000; Full time

Job summary

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) in Newport, RI is seeking a Supervisory Sales Associate to lead associates and deliver exceptional customer service. You will highlight our brand, train staff, and ensure a positive, productive work environment while helping customers recognize needs for our products and services.

You will stay current on merchandise, assist with promotions and events, and apply product knowledge to upsell and cross-sell, maintaining accurate POS transactions and store

Qualifications

• 1-2 years of Retail or relevant experience required.
• Lead or supervisory experience preferred.
• Strong interpersonal and communication skills.
• Ability to read and interpret safety rules and procedures.
• Basic math, cash handling, and making change.

Responsibilities

• Proactively engage customers and build connections.
• Direct customers to merchandise and inform them about events.
• Provide premier customer service and cross-sell products.
• Lead associates, foster a positive work environment.
• Maintain store appearance and manage inventory compliance.
• Operate POS system, process payments, and handle cash.
• Assist with training and coaching sales staff.

Skills

Product Knowledge

Communication Skills

Mathematical Skills

Reasoning Ability

Job description

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) in Newport, RI is seeking a Supervisory Sales Associate to lead associates and deliver exceptional customer service. You will highlight our brand, train staff, and ensure a positive, productive work environment while helping customers recognize needs for our products and services.

You will stay current on merchandise, assist with promotions and events, and apply product knowledge to upsell and cross-sell, maintaining accurate POS transactions and store