Retail Supervisor: Elevate Customer Experience

Navy Exchange Service Command; Northern (KY); Hybrid; USD 20,000 - 29,000; Full time

Job summary

Navy Exchange Service Command is seeking a Supervisory Sales Associate to lead and train sales staff while delivering exceptional customer service. You will engage customers, promote products, and ensure a positive shopping environment.

The role requires strong communication, the ability to manage store tasks, and basic math skills for transactions. Availability across varied hours, including weekends, is expected.

Qualifications

• Moderate knowledge of products/merchandise and ability to explain features.
• Strong interpersonal and communication skills for customers and colleagues.
• Ability to read, write and interpret safety rules and procedures.
• Basic math; ability to calculate change and percentages.

Responsibilities

• Provide proactive customer service and build rapport.
• Direct customers to merchandise and inform them of promotions.
• Maintain store appearance and organize stock and inventory.
• Operate POS system, handle cash, and process transactions.
• Assist with training and coaching junior associates as needed.

Skills

Customer service

Communication skills

Retail sales

Cash handling

Job description

Navy Exchange Service Command is seeking a Supervisory Sales Associate to lead and train sales staff while delivering exceptional customer service. You will engage customers, promote products, and ensure a positive shopping environment.

The role requires strong communication, the ability to manage store tasks, and basic math skills for transactions. Availability across varied hours, including weekends, is expected.