Supervisor, Sales Support

Lennox; Richardson (TX); On-site; USD 77,000 - 101,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

401(k)

Short-term disability

Birthing leave

Paid time off

Job summary

Lennox is seeking a Supervisor of Sales Support in Richardson, TX. You will lead a sales support team, coach staff to succeed, and partner with sales to deliver an exceptional customer experience. Bring ideas, tackle challenges, and grow your leadership experience.

The ideal candidate has a bachelor’s degree, 5+ years in sales support, strong communication, and problem‑solving skills. Proficiency with SAP is a plus; opportunity includes an annual bonus and comprehensive benefits.

Qualifications

• Bachelor’s degree or equivalent required.
• Experience in sales support or related role.
• Strong customer service and negotiation skills.
• Excellent written and verbal communication.
• Project management or process improvement skills.
• Understanding of industry and products.
• Ability to de‑escalate and listen.
• Proficiency with SAP is a plus.

Responsibilities

• Drive the sales support team to hit sales targets with excellent service.
• Lead the team to keep quotes, orders, and issue resolution moving forward.
• Coach team to deliver responsive, consistent, high‑quality support.
• Develop talent through hands‑on coaching and feedback.
• Strengthen sales and support partnership for seamless customer experience.

Skills

Bachelor’s degree

SAP knowledge

Sales support exp

Customer service

Process improvement

Industry knowledge

Communication skills

Problem solving

Education

Bachelor’s degree or equivalent

Tools

SAP

Job description

What Drives Success

Lead a team. Make an impact. Build what’s next in your career.

If you have supervisory experience and the ambition to grow within the organization, this role is an opportunity to put both to work.

What Drives Success

Lead a team. Make an impact. Build what’s next in your career.

If you have supervisory experience and the ambition to grow within the organization, this role is an opportunity to put both to work.

Supervisor of Sales Support

you will l lead a sales support team, coach people to succeed, and partner with sales to create great customer experience. Bring your ideas, tackle challenges, and help shape better ways of working—all while building on your leadership experience.

How You’ll Make An Impact

• Drives the sales support team to hit sales targets while providing excellence customer service
• Lead the sales support team to keeps customer quotes , orders , and issue resolution moving forward .
• Shape an exceptional customer experience by coaching your team to deliver responsive, consistent, and high-quality support.
• Bring fresh ideas to the table and turn them into practical improvements that make work easier and more effective.
• Use performance insights to spot opportunities, solve gaps, and help the team achieve stronger results.
• Develop talent through hands‑on coaching, meaningful feedback, and support that builds skills, confidence, and career growth.
• Create a high‑performing team environment through thoughtful training, development, recognition, and performance management .
• Take ownership of escalated customer needs, navigate complex challenges, and follow through to a successful resolution.
• Strengthen the partnership between sales and support, creating seamless teamwork and a better experience for customers

What We Are Looking For

• A bachelor’s degree or an equivalent combination of education and experience.
• Proficiency with SAP products is a plus.
• At least 5 years of related experience in sales support or a similar role
• Advanced customer service skills, including communication, de‑escalation, and negotiation.
• Project management or process improvement skills.
• A basic understanding of industry and products.
• Excellent written and verbal communication skills and the ability to listen effectively.
• Problem‑solving skills and a creative approach to overcoming challenges.

What We Offer

Compensation : This is a salaried exempt role. The starting salary range for this role and market is between $76,800 - $100,800 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.

Benefits : Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

Our Culture

Our Culture : At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special.

Come, stay, and grow with us!

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.

We may use automated tools, including artificial intelligence, to support parts of our hiring process, such as application review and interview scheduling. These tools assist our teams but do not replace human decision-making. If you need an accommodation or have questions, please contact [e-mail].

Who We Are

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry‑leading climate‑control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development.

Come, stay, and grow with us.