Sales Support Specialist – Plumbing & HVAC Solutions

Ferguson Enterprises, Inc.; Grand Prairie (TX); Hybrid; USD 26,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Paid time off

Life insurance

401(k)

Job summary

Ferguson Enterprises, Inc. is hiring a Sales Support Representative in Grand Prairie, TX.

You will collaborate with Sales associates to determine the best products and solutions for customers, deliver timely quotations, and coordinate deliveries with a strong emphasis on personalized service. The role requires 3–7 years of sales or customer service experience, with b2b or trades knowledge considered a plus.

Qualifications

• 3-7 years of sales and/or customer service experience is preferred.
• Experience in plumbing, HVAC, or other trades is a plus.
• Exhibit strong skills for sales, including the ability to upsell.
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• Ability to react well in a fast-paced environment & follow through on commitments.
• Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

Responsibilities

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Ability to effectively use customer relationship management (CRM) system and phone system.

Skills

Sales experience

Customer service

Upselling

Fast-paced environment

Relationship building

Microsoft Office

Product knowledge

Decision making

Tools

CRM systems

Phone systems

Job description

Ferguson Enterprises, Inc. is hiring a Sales Support Representative in Grand Prairie, TX.

You will collaborate with Sales associates to determine the best products and solutions for customers, deliver timely quotations, and coordinate deliveries with a strong emphasis on personalized service. The role requires 3–7 years of sales or customer service experience, with b2b or trades knowledge considered a plus.