Inside Sales Representative - Residential Trade

Ferguson; Indianapolis (IN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Life insurance

Mental health coverage

Parental leave

Job summary

Ferguson is hiring a Sales Support Representative to back the sales team and help customers with quotes, orders, and deliveries. You will learn the business from the ground up and contribute to strong customer relationships in a fast-paced environment.

The role emphasizes CRM usage, quick decision making, upselling, and timely responses, with a Monday–Friday schedule and competitive benefits.

Qualifications

• 0-3 years of sales or customer service experience is preferred.
• Experience with Salesforce and Genesis phone systems is preferred.
• Ability to learn new systems and software quickly.
• Strong sales skills including upselling and client relationship building.
• Responds quickly to customer needs and makes timely decisions.
• Motivated, customer-focused, and able to work in a fast-paced environment.

Responsibilities

• Work with Sales associates to determine best products and solutions.
• Provide personalized customer service with timely quotations and accurate sales orders.
• Coordinate deliveries for customers.
• Answer sales calls and resolve customer questions or concerns.
• Utilize CRM and phone systems effectively.

Skills

Sales

Customer service

CRM experience

Upselling

Decision making

Fast-paced environment

Tools

Salesforce

Genesis phone system

Job description

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Are you hands-on, customer-focused, and ready to grow your career? Whether you have experience in the trades or are looking to break into the industry, Ferguson is hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the business from the ground up.

Schedule: Monday – Friday 7:00 am to 4: 3 0 pm.

Responsibilities

Work together with Sales associates to support customer needs by determining the best products and solutions.

Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.

Coordinate deliveries on behalf of customers.

Answer sales calls for general information, addressing and resolving customer concerns or questions.

Ability to effectively use customer relationship management (CRM) system and phone system .

Qualifications

0 -3 y ears of sales and/or customer service experience is preferred.

Experience in plumbing, HVAC, or similar trades is a plus.

E xperience with Salesforce and Genesis phone systems is preferred.

Must have the ability to learn new systems and software .

Exhibit strong skills for sales, including the ability to upsell.

Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner .

Ability to react well in a fast-paced environment & follow through on commitments.

Highly motivated and customer service oriented mentality with ability to build relationships is a plus.

Ability to quickly learn product knowledge and processes.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.