Sales Support Specialist - Part Time

Empire Livestock LLC.; Franklin, Northern (MA, KY); Hybrid; USD 43,000 - 52,000; Full time

Job summary

Garelick Farms, part of Dairy Farmers of America, is seeking a Sales Support/Administrative role in Massachusetts. The position involves providing administrative and operational support to a sales team, coordinating activities between customers and internal departments, and ensuring timely processing of sales-related tasks.

The hourly rate is $22.00, with strong growth opportunities and excellent benefits. Responsibilities include preparing quotes and proposals, following up on renewals,

Qualifications

• High school diploma or equivalent required.
• 1–2 years of sales support or related experience.
• Certification and/or License may be required during employment.

Responsibilities

• Prepare and document quotes, proposals, submissions, or contracts in designated systems.
• Follow up to ensure timely completion of quotes and delivery of proposals.
• Remarket renewals and handle renewal activities with sales.
• Process paperwork with proper signatures within established timeframes.
• Maintain organized records of leads and customer interactions.
• Escalate customer concerns to supervisor for resolution.
• Assist in creating sales reports and forecasts for the sales team.
• Support lead generation and qualification activities and forward leads.
• Participate in sales meetings and provide updates on status and feedback.
• Collaborate with marketing to develop content for sales support.
• Support order processing and fulfillment and manage changes/returns.

Skills

Microsoft Office Suite

Communication skills

Attention to detail

Customer service

Time management

Team collaboration

Written communication

English language

Education

High school diploma or equivalent

1–2 years of sales support or related experience

Certification and/or License (may be required)

Job description

Garelick Farms, Dairy Farmers of America, is excited to announce an opening for a

We offer excellent benefits and competitive pay with great growth opportunities!

Rate $22.00 Hourly

GENERAL PURPOSE

Provide administrative and operational support directly to a sales team to assist in achieving sales targets. Collaborate with the sales team to ensure the timely and accurate processing of sales-related tasks. Coordinate activities between the sales representatives, customers, and various internal departments. Support the successful implementation of new accounts and ongoing account service to customers.

JOB DUTIES AND RESPONSIBILITIES

• Prepare and document all quote, proposal, submission, or contract information as directed in designated system, ensuring information is properly updated to reflect all account activity
• Perform required follow ups to ensure timely completion of quotes and delivery of proposals
• Remarket renewals, contact customers, create renewal proposals, and handle other renewal activities in coordination with sales
• Complete all necessary paperwork, ensuring proper signatures, and provide completed paperwork to appropriate group within established timeframes
• Maintain organized records of leads, sales activities, customer interactions (inbound or outbound), and communications in designated system, ensuring information is accurate, comprehensive, and up to date
• Liaise with other departments or **escalate to supervisor** to address customer concerns and ensure effective problem resolution
• Assist in creating sales reports (customer inquiries, sales trends, customer complaints, delivery or service problems, reasons for product returns, etc.), forecasts, and performance analyses for the sales team
• Assist in lead generation and qualification activities, such as data research and prospecting. Call out on prospect lists to assess interest in products and/or services and forward all leads to the sales team
• Participate in sales meetings, providing updates on sales status, customer feedback, and other relevant information
• Collaborate with the marketing team to develop marketing content to support sales staff
• Support order processing and management if appropriate. Process sales orders accurately; coordinate fulfillment, shipping, and delivery to meet customer expectations; monitor the order status and provide regular updates to customers and the sales team; and handle order changes, cancellations, and returns, ensuring compliance with company policies
• Maintain updated knowledge of the company's products and services to address customer inquiries effectively
• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

Requirements

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required
• 1 to 2 years of sales support, customer service, or related experience
• Certification and/or License – may be required during course of employment

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge and skill with Microsoft Office Suite and company specific systems
• Able to communicate clearly and effectively, both verbally and in writing for a diverse range of internal and external audiences
• Able to handle challenging or conflict situations with tact and professionalism
• Able to work with accuracy and attention to detail
• Able to provide quality deliverables on time
• Able to gather data, compile information, and prepare reports
• Able to follow directions and meet deadlines
• Able to work independently and in a team-oriented collaborative environment
• Must be able to read, write and speak English

An Equal Opportunity Employer including Disabled/Veterans

Pay Range

22.00

An Equal Opportunity Employer including Disabled/Veterans

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