Sales Order Administrator & Global Trade Support

Donatech Corporation; Cedar Rapids (IA); On-site; USD 38,000 - 46,000; Full time

Job summary

Donatech Corporation is seeking a Customer Order Administrator to support the Intertrade Sales Team. This role serves as the primary contact for sales orders and related administrative tasks, ensuring orders are entered, tracked, and invoiced per commitments.

The position interfaces with sales, product line, repairs, finance, and global trade, handling internal and external inquiries and maintaining routing for sales support emails. W2 employment and US citizenship are required.

Responsibilities

• Creation and oversight of sales orders against established requirements.
• Facilitate & monitor exchange orders, warranty requests, credits, & purchase requests.
• Processing additional administrative tasks relating to sale/credit of material.
• Interact internally with sales, product line, repairs, finance, global trade and purchasing per the requirements of the position.
• Communicate with customers both internal and external to transactional resolution.
• Manage general sales support email inbox ensuring proper routing to sales support account owner.
• Manage general sales support email inbox ensuring orders are processed as received and customers' requests are completed.
• Ensure established Global Trade policies and requirements are adhered to for global exports.
• Ensure established DOC / DOS license requirements are adhered to for global exports.
• Participate in the creation and implementation of procedures and processes across all departments.

Skills

Cooperation

Customer Service Orientation

Dependability

Detail Orientation

Self-Development

Multitask

Job description

Donatech Corporation is seeking a Customer Order Administrator to support the Intertrade Sales Team. This role serves as the primary contact for sales orders and related administrative tasks, ensuring orders are entered, tracked, and invoiced per commitments.

The position interfaces with sales, product line, repairs, finance, and global trade, handling internal and external inquiries and maintaining routing for sales support emails. W2 employment and US citizenship are required.