Sales Support Specialist — Order & Commission Expert

White Cap Management LLC; Omaha (NE); On-site; USD 32,000 - 52,000; Full time

Job summary

White Cap Management LLC is seeking an administrative support professional to bolster the sales team in the field. The role involves high level clerical duties, data compilation, and assisting with account and jobsite assignments to ensure accurate commissions and timely updates.

You will provide front-line support to callers and sales staff, track inquiries and orders, and assist with field submissions and adjustments.

Qualifications

• HS Diploma or GED strongly preferred.
• Specialized skills training/certification may be required.
• Generally 2-5 years of experience in area of responsibility.

Responsibilities

• Take incoming calls and provide information to callers or transfer call to appropriate individuals.
• Ensure incoming emails to sales support inbox are handled within a timely manner.
• Review and track sales team inquiries, complaints, improvement ideas, etc.
• Supports the sales team by researching orders and order status to ensure commissions are credited to the correct salesperson. Submits commission transfer adjustments when necessary to correct sales rep assignments.
• Interface with sales team to ensure that account and jobsite assignments are assigned correctly and as requested.
• Assist sales team in the field with submitting commission adjustments and tracking of these adjustments.

Education

HS Diploma or GED

Job description

White Cap Management LLC is seeking an administrative support professional to bolster the sales team in the field. The role involves high level clerical duties, data compilation, and assisting with account and jobsite assignments to ensure accurate commissions and timely updates.

You will provide front-line support to callers and sales staff, track inquiries and orders, and assist with field submissions and adjustments.