Sales Support Specialist: Reports & Commission Tracking

Whitecap; Madison (WI); On-site; USD 38,000 - 48,000; Full time

Job summary

White Cap is seeking an administrative support professional to assist the Sales Support Supervisor and field sales team. This role focuses on providing high-level admin and technical support, preparing reports, and data compilation using spreadsheets and tables.

Key duties include handling calls, managing emails, reviewing inquiries, and assisting with commission adjustments and field submissions. This position is on-site in Wisconsin, with no travel required.

Qualifications

• HS Diploma or GED strongly preferred.
• Generally 2-5 years of experience in area of responsibility.

Responsibilities

• Take incoming calls and provide information to callers or transfer call to appropriate individuals.
• Ensure incoming emails to sales support inbox are handled within a timely manner.
• Review and track sales team inquiries, complaints, improvement ideas, etc.
• Supports the sales team by researching orders and order status to ensure commissions are credited to the correct salesperson.
• Submits commission transfer adjustments when necessary to correct sales rep assignments.
• Interface with sales team to ensure that account and jobsite assignments are assigned correctly and as requested.
• Assist sales team in the field with submitting commission adjustments and tracking of these adjustments.

Education

HS Diploma or GED

Job description

White Cap is seeking an administrative support professional to assist the Sales Support Supervisor and field sales team. This role focuses on providing high-level admin and technical support, preparing reports, and data compilation using spreadsheets and tables.

Key duties include handling calls, managing emails, reviewing inquiries, and assisting with commission adjustments and field submissions. This position is on-site in Wisconsin, with no travel required.