Sales Support Specialist: Orders, Data & Insights

White Cap Management LLC; Madison (WI); On-site; USD 35,000 - 52,000; Full time

Job summary

White Cap Management LLC is seeking an experienced administrative assistant to support the sales team in the field. You will assist with reports, data entry, and tracking order status, ensuring commissions are correctly allocated and inquiries are addressed promptly.

Located in Wisconsin, this full-time role requires HS diploma or GED and 2–5 years of relevant experience. The position offers a collaborative environment and the opportunity to contribute to project success.

Qualifications

• HS Diploma or GED strongly preferred.
• Specialized skills training/certification may be required.
• Generally 2-5 years of experience in area of responsibility.

Responsibilities

• Take incoming calls and provide information to callers or transfer call to appropriate individuals.
• Ensure incoming emails to sales support inbox are handled within a timely manner.
• Review and track sales team inquiries, complaints, improvement ideas, etc.
• Supports the sales team by researching orders and order status to ensure commissions are credited to the correct salesperson. Submits commission transfer adjustments when necessary to correct sales rep assignments.
• Interface with sales team to ensure that account and jobsite assignments are assigned correctly and as requested.
• Assist sales team in the field with submitting commission adjustments and tracking of these adjustments.

Skills

Administrative support

Data entry

Phone etiquette

Customer service

Reporting

Education

HS Diploma or GED

Tools

Excel

Job description

White Cap Management LLC is seeking an experienced administrative assistant to support the sales team in the field. You will assist with reports, data entry, and tracking order status, ensuring commissions are correctly allocated and inquiries are addressed promptly.

Located in Wisconsin, this full-time role requires HS diploma or GED and 2–5 years of relevant experience. The position offers a collaborative environment and the opportunity to contribute to project success.