Sales Support Specialist - Customer Service

Automotive Keys Group; Vernon Hills (IL); Hybrid; Full time

Job summary

A leading company in Vernon Hills is seeking a Sales Support Specialist to enhance the effectiveness of their sales team. This role involves managing sales-related tasks, ensuring excellent customer service, and facilitating communication across departments. The ideal candidate will possess strong communication skills and a high school diploma, with proficiency in MS Office and CRM systems. A hybrid work schedule is offered, allowing flexibility while supporting the sales team.

Benefits

Comprehensive Benefits Package

Qualifications

• High school diploma or equivalent required.
• Excellent communication and interpersonal skills needed.
• Familiarity with sales processes and CRM systems.

Responsibilities

• Provide customer support regarding order inquiries and account management.
• Assist Sales Reps with taking and submitting orders.
• Maintain and organize customer data within company CRM tools.

Skills

Communication

Interpersonal Skills

Attention to Detail

Education

High School Diploma

Tools

MS Office

MS Excel

Job description

Job Details

Job Location: AKG Main HQ Office - Vernon Hills, IL

Position Type: Full Time

Salary Range: Undisclosed

Description

The Sales Support Specialist plays a crucial role in ensuring the success of our sales team by providing administrative and operational support. This role enables sales representatives to focus on generating revenue and meeting targets. The Sales Support Specialist is responsible for managing various sales-related tasks, maintaining accurate records, and delivering exceptional customer service. Additionally, they act as a bridge between sales and other departments, facilitating communication and coordination to ensure successful sales outcomes.

Key Responsibilities:

• Provide customer phone and email support regarding order inquiries, pre and post-sales support, account management, and product-related questions.
• Provide support for Sales Reps with taking, inputting, and submitting orders
• Serve as the first point of contact for customer inquiries, ensuring excellent customer service and prompt issue resolution.
• Assist in the creation and implementation of sales strategies and campaigns.
• Explore upsell opportunities and follow up with existing customers to encourage additional sales.
• Establish, develop, and maintain business relationships with current, dormant, and prospective customers.
• Conduct inbound and outbound calls to drive new or additional sales opportunities.
• Compile account information and data reports for the organization and review with the sales team.
• Maintain and organize customer data within company CRM tools.

Qualifications

Required Skills and Education:

• High school diploma or equivalent.
• Excellent communication and interpersonal skills to effectively interact with customers and internal teams.
• Familiarity with sales processes and CRM systems.
• Proficient in computer software systems including MS Office and MS Excel.
• Exceptional attention to detail and accuracy in data entry and record-keeping.
• Strong work ethic and willingness to go above and beyond to support the sales team and achieve sales targets.

Pay Rate: $19 - $20/hour

Expected Hours: Monday - Friday from8:30am - 5:00pm

Hybrid work schedule: Three days onsite and two days remote each week.

Comprehensive benefits package offered.

Must be authorized to work in the United States on a full-time basis