TurboTax Customer Specialist - Work from Home ($18.50 per hour plus Bonus)

TurboTax; The Colony (TX); Remote; Full time

Job summary

Join a leading company as a Customer Service Representative, providing support for TurboTax products and assisting customers with their inquiries. Enjoy flexible hours, a competitive hourly wage, and additional bonuses for performance and certification. This role is perfect for enthusiastic individuals eager to learn.

Benefits

TurboBonus Boost: Additional $5.00 per hour

$310 bonus for certification

Flexible hours

Qualifications

• No specific accounting background is necessary.
• Enthusiastic individuals eager to learn and assist customers.

Responsibilities

• Assist TurboTax customers with questions about products and software.
• Provide continuous support to help customers succeed.

Skills

Communication

Customer Service

Job description

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions related to TurboTax products and tax return software. Common inquiries include downloading, logging in, getting started with basic navigation, importing documents, printing, filing, and addressing basic tax questions. We provide continuous support to help you succeed.
• Get paid $18.50 per hour¹
• TurboBonus Boost: Enjoy an additional $5.00 per hour from April 9th through 15th with unlimited hours available. To qualify, you must work a minimum of 8 hours each day on April 13th, 14th, and 15th².
• Receive a $310 bonus for participating in certification as a TurboTax Product Expert³.
• Certification occurs over 3 days.
• Build your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday.
• A minimum of 30 hours per week is required; you can work more if desired¹.
• You will be supported by an SME (Subject Matter Expert) during live calls, along with an MPS (Marketplace Performance Specialist) advocate.

Required Experience & Skills

To succeed as a TurboTax Service Provider, you should have:

• No specific accounting background is necessary. We seek enthusiastic individuals eager to learn and assist customers.
• Strong communication skills are essential to clearly and empathetically help customers with TurboTax products and software.
• The ability to understand customer needs, demonstrate empathy, and deliver excellent service is crucial.