FT CUSTOMER SERVICE SPECIALIST I - WORK FROM HOME

Genea; Bossier City (LA); Remote; Full time

Job summary

Genea is hiring a Customer Service Specialist to provide exceptional support to customers across the U.S. This remote role involves responding to inquiries, resolving issues, and ensuring a positive customer experience. Ideal candidates are empathetic, communicative, and ready to collaborate with team members.

Benefits

Medical benefits

401k match

PTO

Qualifications

• Experience in customer service roles preferred.
• Ability to document interactions accurately.
• Positive attitude and teamwork skills.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve customer issues efficiently.
• Document all customer interactions in the database.

Skills

Empathy

Communication

Problem Solving

Job description

Customer Support / Remote - Anywhere in U.S. / Up to $24.04 per hour / Medical benefits / 401k match / PTO

As a Customer Service Specialist at Genea, you will:

1. Respond to customer inquiries and requests via phone (as applicable), email, ticketing system, and chat in a timely and professional manner;
2. Provide accurate and helpful information to customers regarding product and service inquiries;
3. Troubleshoot and resolve customer issues and complaints with empathy and efficiency;
4. Document all customer interactions and updates in the company database;
5. Collaborate with other team members and departments to ensure a seamless customer experience;
6. Maintain a positive and customer-focused attitude in all interactions.

Hiring Immediately