Customer Service Advisor

Anthology Inc in; Boca Raton (FL); Remote; Full time

Job summary

A leading company is seeking a Customer Service Representative to manage customer inquiries and issues through various communication channels. The ideal candidate will possess strong communication skills and a stable work history. This role requires full-time availability and a distraction-free work environment. Applicants must have a high school diploma and proficiency in MS Office applications. This position offers competitive pay and the opportunity to work from home.

Qualifications

• Must be at least 18 years old.
• Ability to accurately type at least 25 wpm.
• Full professional proficiency in English.

Responsibilities

• Answering customer inquiries via phone, chat, and other methods.
• Resolving customer service issues in a timely manner.
• Utilizing computer technology to handle a high volume of calls.

Skills

Communication

Typing

Education

High School diploma

Tools

MS Office

AWS

Job description

Pay is $12/hour. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay.

The Opportunity:

Position responsibilities:

1. Answering customer inquiries via phone, chat, and other electronic methods
2. Responding to customer requests for product information and assistance
3. Assisting customers with complaints and billing inquiries
4. Resolving customer service issues in a timely and professional manner
5. Utilizing computer technology to handle a high volume of calls
6. Working closely with team leads, supervisors, and contact center managers to ensure customer satisfaction
7. Adhering to call script and call center policies
8. Managing customer interactions using provided Amazon Web Services (AWS) tools

The Candidate:

Required skills/qualifications:

1. High School diploma or equivalent combination of education and experience
2. Must be at least 18 years old
3. A stable history of employment
4. Willing to accept a temporary assignment
5. Must be able to work full time, 40 hours a week
6. Must have a quiet, distraction-free work environment without conflicting responsibilities during scheduled work shifts
7. Ability to accurately type at least 25 wpm
8. Excellent oral and written communication skills
9. Proficiency in MS Office applications, including Word and Excel
10. Full professional proficiency in written and spoken English (equivalent to CEF C1 level or above)
11. Must reside within an approved state*
12. Must be able to work from home with the following internet requirements: High-speed Internet Connection (Cable, Fiber, DSL)
13. Mobile Broadband is not supported (including satellite, wireless/cellular hotspot service, and point-to-point internet service)
14. 40 Mbps Download, 20 Mbps Upload
15. Jitter: 40 MS or less
16. Wi-Fi Connection is permitted
17. The employee will be responsible for maintaining the required service and stability. A wired connection from the modem/router to the device will be required if service instability exists, with no splits/gaps or usage of Wi-Fi bridges

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.