Sales Support Specialist - Customer Care & Orders

ITW; Troy (OH); Sur place; USD 60 000 - 70 000; Plein temps

Résumé du poste

ITW in Troy, Ohio is seeking a Sales Support professional to handle internal and external customer inquiries and order processing. You will interact with field sales representatives and end users, requiring professionalism, accuracy, and strong multitasking in a fast-paced environment.

Responsibilities include order entry, pricing maintenance, project coordination, and EDI monitoring. The role demands excellent communication, teamwork, and organizational skills with a focus on delivering

Qualifications

• Associate degree in Business Administration/Marketing required.
• Three+ years sales or customer support experience.
• Excellent oral, interpersonal, and written communication skills.
• Proficient in MS Office including Word, Excel, Outlook.
• Strong teamwork, time management, organization and follow-up abilities.
• Knowledge of freight terminology and shipping procedures.
• Familiarity with credit and collections processes.
• Ability to read and decipher quotations and purchase orders.
• Accurate order entry and cross-functional coordination.

Responsabilités

• Collaborate with team and sales to support customers and orders.
• Make proactive decisions and work well in an empowered environment.
• Follow up diligently with customers and internal teams.
• Manage projects and coordinate related tasks.
• Handle wide and varied customer inquiries via calls and emails.
• Enter and process orders accurately and timely.
• Maintain customer requirements and pricing details.
• Monitor EDI orders and provide maintenance as needed.
• Know product usage and care to answer questions.

Connaissances

Communication skills

MS Office

Teamwork

Time management

Organizational skills

Customer service

Attention to detail

Formation

Associate Degree in Business Administration/Marketing

Outils

Microsoft Office

CRM systems

Description du poste

ITW in Troy, Ohio is seeking a Sales Support professional to handle internal and external customer inquiries and order processing. You will interact with field sales representatives and end users, requiring professionalism, accuracy, and strong multitasking in a fast-paced environment.

Responsibilities include order entry, pricing maintenance, project coordination, and EDI monitoring. The role demands excellent communication, teamwork, and organizational skills with a focus on delivering