Customer Service Specialist

ITW Food Equipment Group; Troy (OH); On-site; USD 60,000 - 70,000; Full time

Job summary

ITW Food Equipment Group in Troy, Ohio, seeks a customer-focused sales support specialist. You will process orders, respond to inquiries, and work with field sales reps and end users to resolve issues with tact and professionalism.

The ideal candidate has strong communication, teamwork and organizational skills, plus experience in customer service and MS Office. This is an on-site role requiring detailed, accurate work in a fast-paced environment.

Qualifications

• Associate degree in business, marketing or related field.
• 3+ years sales or customer support experience.
• Excellent oral, interpersonal and written communication skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong teamwork, time management, organization and planning abilities.
• Familiarity with freight terminology and shipping procedures.
• Knowledge of credit and collections processes.
• Ability to read and decipher quotations and purchase orders.
• Capable of entering and submitting orders accurately.
• Ability to coordinate projects as an individual contributor or team member.

Responsibilities

• Provide sales support for internal and external customers, including order intake and inquiries.
• Investigate and resolve incoming orders and questions from field reps and end users.
• Maintain accuracy in customer data and pricing; monitor EDI orders as needed.
• Coordinate cross-functional collaboration to answer product questions and resolve issues.
• Communicate professionally with owners, executives and other stakeholders.
• Handle multiple tasks in a fast-paced customer service environment.

Skills

Customer service

Communication

Teamwork

Time management

Organizational skills

Planning

Attention to detail

Freight terminology

Education

Associate Degree in Business Administration/Marketing

Tools

CRM

MS Office (Word/Excel/Outlook)

Auto Quotes

Project Management

Job description

Job Description

This position will be located in our Troy, Ohio office. Selected candidate will perform sales support for internal and external customers including receiving, processing, investigating and resolving all incoming orders and inquiries from our field sales representatives and end users of our products. This individual will have direct contact with all levels of responsibility, including owners and executives of major businesses. The successful candidate will have frequent contact with both internal and external personnel along with customer contact that will require professionalism, courtesy and tact. The candidate should possess the knowledge and skills necessary to resolve wide and varied situations covering all aspects of the business and be able to implement recommendations and decisions regarding these matters. The position requires a highly organized individual capable of multitasking in a fast-paced customer service environment. They will be a self-starter capable of independent work and possess attention to detail, focusing on accuracy.

Job Description

This position will be located in our Troy, Ohio office. Selected candidate will perform sales support for internal and external customers including receiving, processing, investigating and resolving all incoming orders and inquiries from our field sales representatives and end users of our products. This individual will have direct contact with all levels of responsibility, including owners and executives of major businesses. The successful candidate will have frequent contact with both internal and external personnel along with customer contact that will require professionalism, courtesy and tact. The candidate should possess the knowledge and skills necessary to resolve wide and varied situations covering all aspects of the business and be able to implement recommendations and decisions regarding these matters. The position requires a highly organized individual capable of multitasking in a fast-paced customer service environment. They will be a self-starter capable of independent work and possess attention to detail, focusing on accuracy.

Responsibilities

• Team oriented with the ability to effectively interact with co-workers, customers, sales and product lines


• Proactive with good decision making skills, able to work in an empowered environment


• Excellent follow-up skills and attention to detail


• Project management


• Handling wide and varied inquiries from customer calls & emails


• Accurate entry of all assigned customer orders


• Maintenance of customer requirements and pricing


• EDI order monitoring and maintenance as needed


• Product knowledge and the ability to answer questions regarding use and care

Minimum Qualifications

• Associate Degree in Business Administration/Marketing


• 3+ years sales and/or customer support experience


• Excellent oral, interpersonal, and written communication skills


• Proficient in Microsoft Office products including Word, Excel, and Outlook


• Excellent Teamwork, Time Management, Organizational, Follow up and Planning Skills.


• Knowledge of freight terminology and shipping procedures


• Familiarity of Credit and Collections processes


• Ability to read and decipher quotations and purchase orders


• Ability to enter and submit orders accurately


• Ability to plan and coordinate projects as an individual contributor or as a member of a cross-functional team

Preferred Qualifications

• Experience in Inside Sales Support for large volume accounts


• Experience with Auto Quotes


• Experience in CRM and Project Management

Compensation Information

The pay rate for the successful candidate will be based on qualifications and experience.

$60,000 - $70,000

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.