Sales Support Specialist - Currin Graphics

Cogent Talent Solutions; Pensacola (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Cogent Talent Solutions in Pensacola, FL is seeking a proactive Sales Support Specialist / CSR to back the Sales Manager and production team. You will manage order updates, communicate with customers, and coordinate between sales, production, and vendors to keep orders moving smoothly.

The role emphasizes organized multitasking, clear communication under pressure, and a customer-first mindset, with opportunity to grow within a small, collaborative team and build lasting client relationships.

Qualifications

• 2-3 years of experience in sales support, customer service and management, or a related role.

Responsibilities

• Answer and manage incoming calls.
• Make outbound calls to generate leads and support sales initiatives.
• Serve as day-to-day contact for customers and maintain relationships.
• Enter, process, and track orders in the Production Calendar.
• Proactively update customers on order status and timelines.
• Place apparel orders with vendors and confirm pricing and delivery timelines.
• Track vendor orders and ensure timely delivery.
• Communicate order details to production and relay updates to customers.
• Coordinate priorities with the Sales Manager or Owner.
• Resolve customer questions, concerns and discrepancies promptly.
• Maintain accurate records using a CRM tool.
• Identify upsell or cross-sell opportunities.
• Support other administrative, sales and customer service functions.

Skills

Outbound calls

Organizational skills

Communication skills

CRM proficiency

MS Office / Google Workspace

Education

High school diploma or equivalent

Tools

CRM tool

Job description

We are seeking a proactive and detail-oriented Sales Support Specialist / Customer Service Representative (CSR) to support the Sales Manager and ensure a smooth, responsive experience for our customers. This role serves as the primary point of contact for order updates and account management, handles outbound calls to prospects and existing customers, creates orders on behalf of the Sales Manager and the Production Team, places apparel orders with vendors, enter order information into Production Calendar, and coordinates closely with the production team to keep jobs moving on schedule. The ideal candidate is organized, communicates well under pressure, and enjoys juggling multiple customers and orders at once.

KEY RESPONSIBILITIES

• Answer and manage incoming calls coming into the office
• Make outbound calls to prospective and existing customers to generate leads, follow up on quotes, and support sales initiatives.
• Serves as a day-to-day point of contact for customers, building and maintaining strong customer relationships that support the Sales Manager while providing additional value to the customer experience.
• Enter, process, and track orders in the Production Calendar.
• Proactively communicate with customers to keep them updated on order status, production timelines, and any delays or issues.
• Place apparel orders with outside vendors and suppliers, confirming pricing, sizing, quantities, and delivery timelines.
• Track vendor order status and follow up to ensure apparel and materials arrive on schedule.
• Communicate order details, specifications, and deadlines clearly to the production team, and relay production updates back to customers.
• Coordinate with the Sales Manager or Owner on customer priorities, order status, and customer needs.
• Resolve customer questions, concerns, and order discrepancies promptly and professionally.
• Maintain organized, accurate records of orders, customer and vendor activities, communications and correspondence through the use of a Customer Relationship Management (CRM) tool.
• Identify opportunities to upsell or cross-sell additional products and services to existing customers.
• Support other administrative, sales and customer service functions as assigned by the Sales Manager.

REQUIRED QUALIFICATIONS

• 2-3 years of experience in sales support, customer service and management, or a related role, required.
• Comfortable making outbound calls and communicating with customers by phone, email, and in person.
• Strong organizational skills with the ability to manage multiple customers, orders, and deadlines simultaneously.
• Excellent verbal and written communication skills.
• Ability to work collaboratively with sales, production, and outside vendors.
• Strong attention to detail and follow-through.
• Problem-solving mindset with a customer-first approach.
• Proficiency with Microsoft Office/Google Workspace and general computer skills.
• High school diploma or equivalent required.

PREFERRED QUALIFICATIONS

• Prior experience in the apparel, promotional products, printing, or graphics / signage industry.
• Experience placing and tracking orders with outside vendors or suppliers.
• Familiarity with production workflows and job scheduling.

WHAT WE OFFER

• Competitive pay based on experience.
• A collaborative, small-business work environment.
• The opportunity to build lasting customer relationships and play a key role in the sales process.