Sales Support Specialist

UNCAS INTERNATIONAL; West Warwick (RI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Flexible Spending Account

Health Reimbursement Arrangement

401(k) with Company Match

Short-Term & Long-Term Disability Insurance

Job summary

A successful multi-generational company is seeking a Sales Support Specialist to enhance their License and Entertainment division. Located in West Warwick, RI, this full-time, on-site role involves facilitating seamless order processing and supporting the sales team. The ideal candidate should have over three years of experience in sales support or account management, with strong communication skills and proficiency in MS Office. This position requires attention to detail and the ability to manage multiple tasks effectively. Competitive benefits are included.

Qualifications

• 3+ years of experience in sales support, customer service, or account management.
• Proficiency in MS Office Suite and experience with licensing portals.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as the primary point of contact for clients in the licensing division.
• Assist the sales team with presentations and product catalogs.
• Track and coordinate pre-production and production samples.

Skills

Sales support

Customer service

Account management

Attention to detail

MS Office Suite

Communication skills

Organizational skills

Tools

Licensing portals

E-commerce platforms

PDF management

Job description

UNCAS International, founded in 1911, is a successful multi-generational company specializing in jewelry, accessories, and gifting. Known for its emphasis on innovation, quality, and exceptional value, UNCAS continuously adapts to industry changes to remain a leader in the market. With a unique blend of creativity and retail expertise, the company takes pride in delivering luxury, value, and cost-effective solutions. UNCAS is dedicated to maximizing business potential and prioritizing both customer success and consumer satisfaction. Based on a "Concept to Shelf" approach, UNCAS partners with its clients to ensure their success every step of the way.

Role Description

This is a full-time, on-site role for a Sales Support Specialist located in West Warwick, RI. The Sales Support Specialist plays a vital role in supporting the sales team within our License and Entertainment division. This position acts as a key liaison between clients, internal teams, and vendors to ensure seamless order processing, account management, and client satisfaction. The ideal candidate is detail-oriented, proactive, and possesses a strong understanding of licensing, entertainment properties, and related product lines.

MAJOR DUTIES AND RESPONSIBILITIES

• Serve as the primary point of contact for license and entertainment division clients, providing exceptional support from order inception to delivery.
• Assist the sales team with preparing impactful presentations, sample collections, and product catalogs tailored for entertainment and licensing clients.
• Collaborate closely with licensing partners, entertainment vendors, and internal teams to ensure accurate product setup, inventory, and order fulfillment.
• Manage and process client requests promptly, including sample requests, product approvals, and special promotions.
• Complete new vendor onboarding forms and maintain accurate vendor profiles for licensing partners.
• Accurately fill out client order forms, internal sales spreadsheets, and licensing-specific documentation.
• Track and coordinate pre-production and production samples, ensuring timely delivery to clients and internal teams.
• Communicate product approvals, rejections, and necessary changes to internal teams and clients to facilitate smooth order processing.
• Use client websites and licensing portals to set up products, promotions, and special licensing terms.
• Ensure all data entered into websites, spreadsheets, and internal systems are precise and up to date.
• Provide clients with all necessary information to process Electronic Data Interchange (EDI) orders and ensure compliance with licensing agreements.
• Notify Distribution Centers (DC) of incoming orders, shipping schedules, and cancellations, ensuring alignment with licensing and entertainment project timelines.
• Verify accuracy of client orders received via EDI, fax, or manual entry, resolving discrepancies promptly.
• Review order statuses regularly with expeditors and communicate updates or issues to the sales team and clients.
• Assist in developing and maintaining sales and product reports, sales forecasts, and licensing project timelines.
• Support marketing efforts by preparing sales kits, promotional materials, and licensing-specific campaigns.
• Coordinate with legal and licensing teams to ensure compliance with licensing agreements and intellectual property rights.
• Participate in team meetings, training, and continuous improvement initiatives.
• Other duties as assigned to support sales growth within the License & Entertainment division.

MINIMUM JOB REQUIREMENTS

• 3+ years of experience in sales support, customer service, or account management, preferably within licensing, entertainment, or related industries.
• Strong proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) and experience with licensing portals and e-commerce platforms.
• Skilled in creating and managing PDF files and digital catalogs.
• Excellent written and verbal communication skills with the ability to interact professionally with clients, vendors, and internal teams.
• Strong organizational skills with the ability to multi-task, prioritize, and meet tight deadlines.
• Attention to detail and accuracy in data entry, order processing, and documentation.
• Ability to work collaboratively across departments, including licensing, legal, marketing, and logistics.
• Exempt Position
• Flexible Spending Account (FSA)
• Health Reimbursement Arrangement (HRA)
• 401(k) with Company Match
• Short-Term & Long-Term Disability Insurance