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Sales Support Specialist

Intermedia Cloud Communications

United States

On-site

USD 48,000 - 80,000

Full time

7 days ago

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Job summary

Join a leading provider in cloud communications as a Sales Support Specialist. You'll be a key part of the Sales Team, assuring accurate communications and managing projects for external partners, while also having opportunities to advance within the company. If you thrive in a fast-paced environment and have a passion for providing exceptional customer service, this role is for you. Intermedia promotes from within and values long-term employee growth.

Qualifications

Minimum 3 years in customer support, sales, or project management.
Tech-savvy, particularly in telecom or SaaS.
Ability to build trust with channel partners and customers.

Responsibilities

Answer calls and emails from internal sales and channel partners.
Create and submit quotes for the Intermedia Cloud Voice products.
Manage project details from quote to order.

Skills

Customer Support

Project Management

Sales Skills

Communication

Organization

Education

College degree preferred

Tools

Salesforce.com

Join to apply for the Sales Support Specialist role at Intermedia Cloud Communications

About Intermedia

Are you looking for a company where

About Intermedia

Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.

Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!

Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!

Are you ready to make your mark?

About the role:

Our Sales Support Specialists are key to extending our “Worry Free Experience” to our Intermedia Voice sales partners. As part of our Sales Team, Specialists assure accurate, efficient communications with our partners, their customers and within our own channel team. This role is responsible for project management from quote to order and provide white glove service to contribute to continued growth in our partner channel. Successful specialists who demonstrate a desire and ability to sell may be considered for lead positions plus a wide variety of sales and support positions in our company.

What you will be doing:

Answer calls and email requests from internal sales groups and external channel partners.
Assist in creating quotes, fulfill orders, and follow up.
Create and submit quotes for Intermedia Cloud Voice product lines.
Review orders online and confirm with channel partner prior to order entry.
Initiate follow up on VOIP testing and procedures prior to installation.

What you will bring to the role:

College degree preferred.
Minimum 3 years in customer support, project management, and/or sales roles.
Previous experience as a coordinator, customer success, project management, or sales support
Experience working within an inbound call queue
Tech savvy, preferably with telecom or SaaS industry experience.
Ability to quickly understand Intermedia SIP Trunking, Hosted PBX products and all enhanced features
Experience and/or familiarity with Salesforce.com or other CRM tools
Well organized with the ability to multi-task
Detail oriented
Self-starter; requiring little direct supervision
Excellent written and oral communications skills
Ability to successfully interact and build trust with the channel partners and customers
Must be a team player

Diversity, Inclusion, and Equal Opportunity

We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Seniority level

Seniority level
Not Applicable

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
IT Services and IT Consulting

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