Sales Support Specialist

A Place For Mom; Portland (OR); Remote; USD 70,000 - 75,000; Full time

Job summary

A Place for Mom is seeking a Sales Support Specialist in Portland to optimize sales processes by managing support tickets and collaborating across teams. The ideal candidate will be detail-oriented, have a strong customer service orientation, and experience in sales support roles. This non-exempt position allows for flexible work from home arrangements, expecting high-speed internet and a professional workspace.

Benefits

Health insurance

Vision Insurance

Paid Time Off

Qualifications

• 3 years of experience in a sales support function.
• Ability to operate in a fast-paced environment.
• Prior experience with ticketing systems preferred.

Responsibilities

• Triage and respond to support tickets submitted by sales team.
• Communicate regular status updates to sales and operations leadership.
• Monitor metrics and take accountability for driving improvements.

Skills

Customer service orientation

Attention to detail

Collaboration

Organization

Time management

Tools

Zendesk

CRM tools

Excel

Microsoft Office

Job description

A Place for Mom is seeking a Sales Support Specialist to triage and resolve issues across a large team of sales representatives and managers. This role is critical in helping our sales team achieve their targets by creating and sharing resources optimizing CRM configuration and resolving issues; ultimately giving capacity back to sales staff.

Who you are : You are a problem solver with a passion for constant improvement. Must possess a strong customer service orientation great attention to detail and ability to collaborate well with others.

What you will do :

• Triage and respond to support tickets submitted by sales team members and managers
• Communicate regular status updates to sales and operations leadership including aggregating data to determine trends
• Work cross functionally to identify root causes escalate and resolve issues
• Continuously seek to understand the Senior Living Advisor role by shadowing listening to calls and understanding daytoday workflows to ensure support solutions are well rounded and driving business outcomes
• Own results for improving advisor workflows and addressing pain points. Monitor metrics such as issue resolution time and take accountability for driving improvements
• Serve as an expert in A Place for Moms Customer Relationship Management (CRM) tools and work with technology teams to trouble shoot issues and adjust configurations accordingly
• Support the Sales Enablement team in development of collateral (job aids etc.) to address common issues and clarify expectations
• Help with ad hoc thirdparty tool configuration and support acting as a liaison between A Place for Mom sales staff and vendor support teams

Qualifications :

• 23 years of experience in a sales support function such as : sales enablement training operations or workforce management
• Resides in the Mountain or Pacific time zone
• Ability to operate in a fastpaced environment
• Prior experience with ticketing systems (such as Zendesk) preferred
• Prior experience working in a call center environment preferred
• Excellent organization and time management skills
• Experience using Excel and other word processing tools to manipulate data and communicate information

Additional Information :

Home Office Requirements :

• This position requires you to have a designated home office space allowing for privacy during working hours as well as a high speed internet connection.
• It is expected that you will manage a daily schedule that is free from distractions and interruptions. Taking care of children or audible pets is not permissible during work hours.
• You will be provided with a laptop fully loaded with Microsoft Office Outlook Five9 access to our CRM system and VPN so that you may connect to our intranet.

Compensation :

• The position is a hourly nonexempt position.
• Compensation

Base Salary : $70000 $75000 ($33.65 $36.06 / hr)

• Benefits :
• Health insurance
• Vision Insurance
• Paid Time Off

Additional Information

All your information will be kept confidential according to EEO guidelines.

A Place for Mom uses EVerify to confirm the employment eligibility of all newly hired employees. To learn more about EVerify including your rights and responsibilities please visit Work :

Employment Type :

Key Skills

Experience : years

Vacancy : 1

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Sales Support Specialist • Portland, Oregon, USA