Sales Support Specialist

MASA Holdings, Inc.; Orlando (FL); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading company in emergency medical transportation insurance seeks a Sales Support Specialist to enhance its Group Benefits sales team. The role is remote and focuses on operational support, CRM management, and event coordination. Ideal candidates thrive in fast-paced environments and possess strong organizational and communication skills.

Benefits

Career development from day one

Autonomy to bring new ideas

Mission-driven company culture

Qualifications

• 2+ years of experience in client services or sales support.
• Experience in Group Benefits is preferred.
• Proficient with CRM platforms and Microsoft PowerPoint.

Responsibilities

• Manage scheduling, travel, and expenses for the sales team.
• Prepare quotes and proposal documents for brokers/clients.
• Coordinate training and sales events logistics.

Skills

Organizational skills

Interpersonal skills

Communication skills

Problem-solving mindset

Tools

CRM platforms

Microsoft PowerPoint

Job description

Description

This is a full-time, remote position based in the continental United States

Drive Growth. Support Excellence. Be the Engine Behind Our Sales Success.

As a Sales Support Specialist, you’ll play a critical role in helping our Group Benefits sales team thrive by managing the operations behind the scenes so they can focus on what they do best: closing deals and serving clients.

ABOUT MASA

MASA has been a leader in emergency medical transportation insurance since 1974. We're not just a company – we're a close-knit team dedicated to "Protecting families with compassion when others don't." Our professional yet friendly company culture fosters collaboration, innovation, and a clear mission that resonates through every role as we support our expanding base of 2+ million members across the United States and the Caribbean. Learn more at https://www.masaaccess.com

WHAT YOU WILL DO

Support our Group Benefits sales team with a strong mix of operations, coordination, and strategic insight, including:

• Administrative and Operational Support - manages scheduling, travel, calendars, and deadlines for the sales team, serves as the main contact for meeting and event coordination, and handles expenses and payment processing.
• Assists with preparing accurate quotes, assembling proposal documents, and ensuring timely delivery to brokers or clients
• CRM and Sales Tool Management - ensures a clean, actionable pipeline by maintaining accurate CRM data, updating lead statuses, tracking client progress, and providing recommendations to advance opportunities.
• Event and Training Coordination - supports the VP’s sales events by coordinating logistics, managing event calendars, liaising with vendors and speakers, assisting with broker and client events (like webinars and trade shows), tracking RSVPs and registrations, handling post-event follow-ups and feedback reports, monitoring outcomes such as leads or action items, and managing all related event expenses.
• Content Creation and Coordination - creates and customizes content and presentations for prospects and clients, collaborates with marketing, generates client-specific reports, and provides data insights to support the VP’s planning and reviews.
• Lead sourcing and research - identifies and researches leads, prepares proposals and follow-ups, and helps sales leaders maintain a clean, actionable pipeline.

WHAT YOU BRING

We’re looking for someone who thrives in a fast-paced environment and takes pride in delivering operational excellence. To succeed in this role, you’ll need:

• 2+ years of experience in client services, sales support, or sales administration
• Prior experience in Group Benefits is preferred
• Proven ability to manage multiple tasks and meet deadlines with precision and professionalism
• Strong understanding of broker/partner dynamics and the ability to build collaborative relationships
• Excellent organizational, interpersonal, and communication skills
• High proficiency with CRM platforms, Microsoft PowerPoint, and related client management tools
• A self-starter mindset with a proactive approach to solving problems and supporting team goals

WHY WE THINK YOU’LL LOVE THIS OPPORTUNITY

• You’ll be joining a high-performing,mission-driven team that values collaboration, innovation, and growth.
• You’ll play a visible and valued role in helping the sales team reach key revenue goals.
• Your day-to-day work will be varied, meaningful, and fast-paced—no two days are the same.
• You’ll have the autonomy to bring new ideas to the table and the support to bring them to life.
• You’ll be part of a company that believes in structured hiring, intentional onboarding, and career development from day one.
• You’ll work in a culture that actively lives its values—Accountability, Compassion, Customer Service Excellence, Trust, and Teamwork.

READY TO APPLY?
If you’re excited to support a mission-driven sales team and grow your career in a role that truly makes a difference—apply today and bring your talent to MASA.

NOTE: Any pay range listed for this position is an estimate by the job board and may not reflect the actual compensation.

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