Sales Support Specialist

EIDLexit; United States; Remote; USD 32,000 - 40,000; Full time

Benefits offered by this job

Paid PTO

Holidays paid

Health insurance

Retirement plan

Performance reviews

Training program

Commission structure disclosed

Job summary

EIDLexit is hiring a Sales Support Specialist to support our closers by preparing conversations, scheduling consultations, and maintaining clean records in HubSpot. This is a 100% remote, full-time role for U.S. candidates, with inbound leads only and a base salary plus commission from day one.

The ideal candidate has hands-on HubSpot CRM experience, familiarity with AI tools, and is legally authorized to work in the U.S. A reliable setup and full-time onboarding are provided.

Qualifications

• Hands-on HubSpot CRM experience and a track record of logging calls, notes, and keeping contact and deal records current.
• Experience using AI tools such as ChatGPT, Copilot, or Claude in work contexts.
• Legal authorization to work in the U.S. as a W-2 employee.
• Availability Monday–Friday, 8:30 AM–5:30 PM Central, and full-time through onboarding.
• A reliable computer with webcam, stable internet, and a quiet workspace.

Responsibilities

• Respond to new leads quickly and earn consults with tactical empathy.
• Book, confirm, and recover consults so closer calendars stay full of qualified conversations.
• Route every borrower to the right calendar.
• Gather documents and complete HubSpot records so closers never open a blank file.
• Keep borrowers moving after the consult with clear, honest next steps.
• Hand every objection, legal question, or SBA question to the closer.

Skills

HubSpot CRM experience

AI experience

Education

No degree required

Job description

Sales Support Specialist

Full-Time | M–F 8:30–5:30 Central | 100% Remote (U.S.)

• $36,000 base + commission
• Full base from day one — including every day of training
• 100% inbound — no cold calling, no prospecting, no list building

About Us

At EIDLexit we help small business owners resolve their SBA disaster loan (EIDL) debt. Most are frightened, embarrassed, and out of options when they reach out. We believe every person is made in the image of God and deserves honest guidance in the hardest financial season of their life.

We are a Christian-led company looking for people who want to build a career here — not pass through. You can read what we believe at eidlexit.com/about-us.

We’re scaling fast, with lead volume growing every month.

Sales Support Specialist

Our closers sit across from small business owners on the hardest financial day of their year. Your job is to make sure every one of those conversations starts prepared, on time, and with trust already built.

This is a dedicated sales‑support career role. You do not sell or close. You make our closers faster.

What You Will Do

• Respond to new leads fast and earn the consult with tactical empathy.
• Book, confirm, and recover consults so closer calendars stay full of qualified conversations.
• Route every borrower to the right calendar.
• Gather documents and complete the HubSpot record so closers never open a blank file.
• Keep borrowers moving after the consult with clear, honest next steps.
• Hand every objection, legal question, or SBA question to the closer. You do not answer them.

What You Will Never Do

• Sell, close, or quote fees or terms.
• Give legal advice or predict SBA forgiveness decisions.
• Make promises on behalf of the SBA or an attorney partner.

How You Will Be Measured

Show rate, file completeness, speed to lead, closer capacity, and call quality. No dial-count quotas.

The Opportunity

Every lead is inbound. These are business owners actively searching for help with a serious financial problem — they raised their hand and asked us to call. Answer rates are high because they need us.

You are the first person a client speaks with. We train in tactical empathy, not scripts and pressure. Those skills transfer anywhere.

What You Need

Every item below is checked in your application:

• Hands-on HubSpot CRM experience. You have logged calls and notes and kept contact and deal records current.
• Experience working with AI. You have used an AI tool such as ChatGPT, Copilot, or Claude in your work.
• Legal authorization to work in the U.S. as a W-2 employee.
• Availability Monday–Friday, 8:30 AM–5:30 PM Central, and full-time through the three-week onboarding and training block.
• A reliable computer with a webcam, stable high-speed internet, and a private, quiet place to take calls.

What We’re Looking For

• A warm, clear communicator who leads with empathy and listens before they talk.
• A problem solver. When two numbers don’t match, you check before you act.
• Detail-oriented. You read every instruction and follow structured processes consistently.
• You genuinely care about the person on the other end of the call, and you would rather tell someone the truth than close them. We hire people of every background who want to work this way.
• Coachable and self-motivated in a remote environment.
• Prior appointment-setting, lead-response, or customer-support experience is a plus but not required. No degree required.

This is not for you if you close by pressure or you’re not comfortable with people in financial distress.

What We Offer

• Four weeks of paid time off a year. One full week is yours the day you start — not prorated, no waiting period, no matter when in the year you join. The other three weeks accrue across the calendar year, prorated from your start date. PTO covers vacation and sick time.
• All national holidays paid, plus Good Friday and Christmas Eve
• Health insurance and retirement launching Q1 2027
• KPIs you know in advance and see every month. Annual pay reviews run off those same measures, so nothing lands as a surprise
• Ongoing paid communication, tactical empathy, and career training
• The full commission structure in writing — every tier, every percentage — during the interview process and again before you accept an offer. You will know exactly how you get paid before you decide

Position Details

Full-time W-2, 100% remote, open to candidates across the United States. You must be legally authorized to work in the U.S. as a W-2 employee — we do not sponsor visas. A few states may be unavailable depending on where we are registered to employ; we will tell you early if yours is one of them.

Schedule: Monday–Friday, 8:30 AM – 5:30 PM Central Time. That’s 6:30 AM–3:30 PM Pacific and 9:30 AM–6:30 PM Eastern.

You’ll be on video all day through Microsoft Teams. You need a reliable computer with a webcam, stable internet, and a quiet workspace.

EIDLexit is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.