Sales Support Specialist

Advantest; San Jose (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Advantest America Inc. in San Jose invites a detail-oriented professional to join the Customer Team in Quote to Cash (Q2C) activities.

You will support deal consultation, forecast support, formal quote generation, and revenue recognition, interfacing with Finance, Legal, and Factory Order Management to ensure accurate orders. You will help structure complex deals, prepare quotes in the Oracle ERP system, obtain necessary approvals, and coordinate with internal partners to resolve issues and

Job description

Advantest America Inc. is part of Advantest Corporation, the world's largest provider of automated test equipment (ATE) for the semiconductor industry. The company designs and manufactures cutting-edge testing solutions that help semiconductor manufacturers ensure the quality and performance of their products. Advantest is known for innovation, reliability, and a strong commitment to supporting its customers and employees.

Our Purpose & Values:

Mission: Improve lives through advanced technologies and customer-focused innovation.

Vision: Be the most trusted and valued test solution provider in the semiconductor value chain.

Core Values:

I- Innovation is our Lifeblood

N- Number One is Our Aspiration

T- Trust is our Foundation

E- Empowerment is Our Motivation

G- Global is our Reach

R- Respect is our Heart

I - Inclusion and Diversity is Our Commitment

T- Teamwork is our Approach

Y- Yes is Our Attitude

Why Join Us

At Advantest, innovation starts with people. We're looking for curious, capable, and collaborative individuals ready to shape the future of semiconductor technology. You'll join a global team where your ideas are valued, your growth is supported, and your work makes a real impact.

We foster an integrity-centered culture, where honesty, inclusion, and respect are the foundation of everything we do.

Job Description

The primary role is to support the Customer Team in Quote to Cash (Q2C) Activities. This includes deal consultation, forecast support, formal quote generation, order management, customer interface, audit compliance and revenue recognition.

Deal Consultation to the Customer Team:

• Consultation to sales on structuring complex deals at quoting stage to ensure clean compliance including revenue recognition and interpretation of contracts/legal terms while meeting customer requirements.
• Providing order booking solutions for complex deals.
• Participate in revenue meetings throughout quarters to provide consultation on resolving issues and closing deals timely for revenue.
• Advise on appropriate terms and conditions to be included in deals.
• Coordinate with various business partners like Customer Team (CT), Finance, Factory Order Management (FOM) and Legal Team on the execution of the deal for the customer.
• Timely escalation of any potential topics with the respective business partners to resolve issues.

Formal Quote Generation:

• Real-time preparation of formal quotes in Oracle ERP system requested by CT and/or Customer directly.
• Consultation on appropriate structuring and terms to meet Advantest and customer needs and allow for appropriate and timely revenue recognition and invoicing.
• Assist Customer Team with obtaining necessary approvals for special deals/pricing, etc.

Order Management:

• Direct interface with customer to ensure PO meets order acceptance requirements/manage any change orders.
• Work with Factory Order Management (FOM) and other functions to manage order to ship on time per