Product Support Engineer

Advantest America; Lake Forest (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Advantest Test Solutions, Inc (ATS) in Lake Forest, CA, seeks a Product Support Engineer to provide technical resolution of equipment field issues and act as a key resource for customers and internal teams.

The role requires strong analytical and communication skills, plus willingness to travel overseas. The position offers opportunities to mentor field service staff and contribute to system-level diagnostics and training.

Qualifications

• Strong analytical and communication skills.
• Willingness and ability to travel overseas.
• Experience in technical product support or field service is preferred.

Responsibilities

• Provide technical resolution of equipment field issues for Advantest ATS line of test systems.
• Serve as a technical liaison for customers, suppliers and internal teams.
• Monitor field performance and develop analytics to support business needs.
• Mentor Field Service Group personnel to maximize capabilities and effectiveness.
• Troubleshoot to determine root cause and define diagnostic parameters.
• Travel to customer sites for repair, troubleshooting and system installation as required; document incidents.
• Develop end-user documentation and provide technical training to internal staff.
• Create test plans for system-level component diagnostics.
• Collaborate across departments to support project assignments and prioritize field data.

Skills

Analytical skills

Communication skills

Job description

Product Support Engineer

Advantest is the world's largest provider of Automatic Test Equipment (ATE) to the semiconductor industry. For seven decades, Advantest has led the way in developing new and innovative test and handling solutions for the global electronics industry. Advantest Test Solutions, Inc (ATS) is a subsidiary of Advantest America located in Lake Forest, CA and is a leading provider of massively parallel electronic test systems that includes System Level Test (SLT), burn-in and semiconductor/module tests. ATS has an exciting line of high-performance test systems that support the semiconductor industry around the world.

ATS is looking for a Product Support Engineer to join our team. The ideal candidate would serve as the resident product specialist within the Product Support organization to assure technical resolution of equipment field issues, as well as technical resource for internal and external customers. We are looking for passionate individuals with good analytical and communication skills that seek an opportunity to grow their career. Willingness and ability to travel overseas is a must.

Essential Duties & Responsibilities:

• Applies established standards, processes, procedures to provide support services for ATS' line of Test Systems.
• Serves as technical liaison for customers, suppliers, application users and other technical and support personnel.
• Regularly monitors field performance activity and develops analytics commensurate with business needs.
• Mentors and supports Field Service Group personnel as required with a focus on maximizing their abilities and work environment.
• Able to troubleshoot and define diagnostic parameters to programmatically determine root cause.
• Travel to customer locations to perform technical functions including repair, troubleshooting and system installation, as required. Author incident reports as needed commensurate with technical repairs.
• Develop end user documentation in support of application of products.
• Develop and provide technical training to internal staff members including on-site field service engineers.
• Write and execute test plans for system level component diagnostics.
• Build effective internal relationships with colleagues; work both inter-departmentally and cross-functionally as needed for project assignments.
• Effectively incorporate field data from customers into prioritization of work.
• Manage project assignments with a focus on delivering high caliber results in a timely fashion.
• Maintain an understanding of high priority engineering projects; be prepared to contribute as needed to priority projects.
• Perform other duties as assigned.