Sales Relations Associate

Advantest America; Lake Forest (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Advantest Test Solutions, Inc. in Lake Forest, CA is seeking a Sales Relations Associate to join our team.

The role provides administrative and operational support to sales teams and Business Development Managers, helping manage quote-to-cash processes and ensuring clear communication with customers. The successful candidate will perform entry-level administrative, coordination, reporting, and customer support tasks to help the sales organization run efficiently and to uphold quality standards

Qualifications

• Experience in sales support or administrative role.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication.

Responsibilities

• Provide administrative support for sales activities, including quotes and proposals.
• Respond to customer inquiries and escalate issues as needed.
• Prepare and distribute routine sales reports on a daily, weekly, or monthly basis.
• Communicate order status, customer requests, and forecast information to sales teams.
• Assist in maintaining positive relationships with customers, sales account teams, vendor partners and internal departments.
• Support the sales team with day-to-day activities to help achieve team objectives.

Skills

Administrative support

Customer service

Communication

Reporting

Sales support

Job description

Sales Relations Associate

Advantest Test Solutions, Inc. (ATS) is looking for a Sales Relations Associate to join our team in Lake Forest, CA. ATS is a leading provider of massively parallel electronic test systems that includes System Level Test (SLT), burn in and semiconductor/module tests. ATS has an exciting line of high-performance test systems that support the semiconductor industry around the world.

The Sales Relations Associate provides administrative and operational support to sales teams and ATS Business Development Managers. This role assists with day-to-day sales activities, helping facilitate the quote-to-cash process and supporting effective communication with customers. This position performs a variety of entry-level administrative, coordination, reporting, and customer support tasks that contribute to the efficient operation of the business unit and the success of the sales organization.

Essential Duties & Responsibilities

• Provide administrative support for sales activities, including preparing quotes, agreements, proposals, and sales documentation.
• Respond to customer inquiries and escalates issues to appropriate team members when needed.
• Prepare and distribute routine sales reports on a daily, weekly, or monthly basis.
• Communicate with sales representatives regarding order status, customer requests, and forecast information.
• Assist in maintaining positive relationships with customers, sales account teams, vendor partners and internal departments.
• Support the sales team with day-to-day activities to help achieve team objectives.
• Assist in the preparation of proposals, agreements, sales reports, equipment configurations, and service plan documentation.
• Maintain organized and auditable sales records, files, and documentation in compliance with quality standards.
• Perform other duties and responsibilities as assigned.