Sales Support Specialist

Southland Industries, Inc.; South Whitehall Township (PA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) plan with 50% company match (no

95% health insurance coverage (medical

Job summary

Southland Industries in Lehigh Valley, PA, is seeking an estimator-support role that partners with outside sales to create cost-effective repair proposals and coordinate with vendors. You will manage customer bids, ensure quotes reflect the scope, and maintain accurate records in spreadsheets and SharePoint, while providing essential administrative support to the Sales team.

This role requires a high school diploma, 2–4 years related experience, and strong Excel/Office skills to deliver timely,

Qualifications

• High School diploma or GED is required.
• 2–4 years of related experience in HVAC estimating, or parts sales.
• Proficient in Microsoft Office: Excel, Outlook, Word and PDF.
• Strong data entry skills with high accuracy.
• Excellent attention to detail and strong organizational skills.
• Strong verbal and written communication skills.
• Strong prioritization and ability to multitask.

Responsibilities

• Partner with outside sales to prepare timely quotes and submissions.
• Understand customer needs to create accurate estimates and proposals.
• Ensure proposals cover the customer’s scope; seek internal technical input.
• Maintain current work requests in an Excel spreadsheet.
• Manage quotes database and load information to SharePoint for collaboration.
• Assist Account Managers with job setup after customer approval.
• Provide administrative support to Account Manager and Sales Support team.

Skills

Data entry

Attention to detail

Organizational skills

Verbal communication

Written communication

Prioritization

Multi-tasking

Education

High School or GED

Tools

Excel

Outlook

Word

PDF

Job description

This role is responsible for partnering with outside sales to create cost effective proposals for repair work. In addition, this role maintains strong working relationships with outside vendors to ensure customer needs are met.

• Partners with outside sales to meet customer’s timely needs for quotes and submissions to operations.
• Seeks to understand the customer’s unique business needs to create competitive, accurate and timely estimates and proposals.
• Ensures the proposal encompasses the customer’s scope of service and seeks internal technical advice as necessary.
• Maintains current work requests submitted by technicians, typically in an Excel spreadsheet.
• Utilizes and maintains quoted work database and ensures integrity through accurate file management. Ensures information is loaded to Sharepoint site for viewing and collaboration with other team members.
• Ensures the Extra Work Authorization (EWA) is assigned to the correct Account Manager; gathers information needed to develop quotes, including vendor costs; obtains internal approvals and sends quote to customer. Upon customer approval, assists Account Managers with job set-up process, including sending information to dispatchers.
• Provides other administrative support to assigned Account Manager and Sales Support team as appropriate.

Qualifications

• High School or GED required
• 2-4 years’ related experience, which may include commercial HVAC, estimating or parts/counter sales
• Proficient in Microsoft Office Excel, Outlook, Word and PDF
• Strong data entry skills with a focus on accuracy
• Excellent attention to detail and organizational skills
• Strong verbal and written communication skills
• Strong prioritization and multi-tasking skills

As a 100% employee-owned company, we offer a comprehensive benefits package for you and your family:

• 401(k) plan with 50% company match (no cap) and immediate 100% vesting
• Medical, dental, and vision insurance (100% paid for employee)
• Annual bonus program based upon performance, achievement, and company profitability
• Term life, AD&D insurance, and voluntary life insurance
• Disability income protection insurance
• Pre-tax flexible spending plans (health and dependent care)
• Paid parental leave
• Paid holidays, vacation, and personal time
• Training/professional development opportunities and company-paid memberships for professional associations and licenses
• Wellness benefits

About Southland Industries

As one of the nation’s largest MEP companies, Southland Industries is built on the foundation of great people. Since 1949, we put our people first, enabling growth, professional achievement, and innovation. If you want to join a fast-paced environment where you’re engaged, challenged, and valued, we invite you to explore our career opportunities.

Southland Industries and all its subsidiaries are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, national origin, ancestry, age, disability, medical condition, marital status, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.

Contingent Employment:All employment offers are contingent upon successful drug tests, background checks, and professional reference checks. Roles that include driving as an essential job duty will be required to have a successful Motor Vehicle Record check (MVR). We are not able to offer sponsorship of employment at this time.

External Agency Announcement:Its Southland Industries' policy not to accept candidate submissions from recruiting agencies without an active and authorized work order. Candidate ownership can only be established after a bona fide work order is issued by a member of the Southland Industries Talent Acquisition team and the candidate is appropriately submitted through our Applicant Tracking System (ATS).

Job Location Lehigh Valley, Pennsylvania, United States Position Type Full-Time/Regular

Alternate Location

N/A