Sales Support

Feesers, Inc.; Harrisburg (Dauphin County); On-site; USD 40,000 - 55,000; Full time

Job summary

Feesers, Inc. in Harrisburg PA is seeking a Sales Support professional to assist the sales team in day-to-day operations and manage customer accounts effectively. The role requires excellent organizational, communication, and customer service skills.

The ideal candidate will have a high school diploma and at least three years of relevant experience, preferably in food service or distribution. Knowledge of ERP and CRM tools is also beneficial. Join us to contribute to a customer-focused team and grow with the organization.

Qualifications

• Minimum of three years' experience in a sales support or customer service role.
• Experience in food service or food distribution preferred.
• Strong writing and math skills.

Responsibilities

• Manage assigned customer accounts including order entry.
• Resolve customer service issues and identify sales growth opportunities.
• Support campaigns and follow up on marketing leads.

Skills

Organizational skills

Communication skills

Problem-solving

Microsoft Office proficiency

Attention to detail

Customer service

Education

High School Diploma

Tools

CRM Tools

ERP Systems

Job description

DESCRIPTION OF EMPLOYER

Founded in 1901, Feeser's, Inc. is a family owned and operated full-line foodservice distributor located in Harrisburg, PA servicing the Mid-Atlantic region. Feeser's provides an expansive offering of dry, refrigerated, and frozen products to a diverse customer base comprised of restaurants, healthcare facilities, educational facilities, and other institutions.

SUMMARY

The Sales Support role is responsible for assisting in the overall day-to-day operations of the sales team, managing assigned customer accounts including order entry, resolving customer service issues, identifying opportunities for sales growth and all facets of servicing accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Build strong customer relationships to understand their needs, tailor product offerings and remain responsive to changing customer goals, and align with Feeser's value and products
• Enter customer orders into ERP order management
• Inform customers of current promotions and events and recommend additional and complimentary products
• Supply positive, fast, and complete support resolutions to customers via various access channels such as telephone, voicemail, email, Microsoft Teams, and online chat.
• Know the product catalog, including customer specific proprietary products, in order to assist customers with product suggestions and alternatives
• Monitor orders before the cut-off time for next day delivery
• Manage each day towards exceeding team sales goals for customer orders, customer service resolutions and customer callsand provide regular updates to management on progress toward sales goals and key performance metrics
• Assist with customer specific pricing audits to ensure maximum profitability while maintaining customer specific pricing obligations, as defined in applicable contracts.
• Keep the appropriate accounts’ order guides up to date with necessary changes or updates.
• Maintain customer specific contact lists in a centrally located shared document, accessible to all sales team members.
• Provide regular updates to management on progress toward sales goals and key performance metrics
• Work closely with the marketing and outside sales teams to support campaigns and follow up on marketing leads
• Share market insights and customer feedback with the team to improve strategies
• Adapt your communication approach by customer to best solve their challenges, staying up to date on industry knowledge to share your expertise as a trusted resource
• Assist in conducting cold call prospecting for new customers
• Use CRM tool to document client interactions and track progress and prepare analytics for review
• Assist in account set up for online order entry, providing training and support as necessary to facilitate a positive customer experience.
• Provide item maintenance team with relevant information to assist with Item Set-up or potential issues with key products for assigned customers

SKILLS REQUIRED

• Excellent organizational and project management skills, with a strong writing ability, math skills and attention to detail.
• Effective communication and interpersonal skills and the ability to build and maintain effective working relationships with employees, management, customers, and vendors.
• A proficient knowledge of Microsoft Office with the willingness to expand upon these skills through seminars and workshops.
• Ability to quickly find and resolve customer inquiries
• Dependable and punctual time management skills
• Empathy and the ability to take initiative for the customer
• Strong problem-solving skills with the ability to creatively resolve tricky situations as a team player
• Ability to work in a fast-paced environment, subject to rapid change and uncertainty

QUALIFICATIONS & EXPERIENCE

• High School Diploma or equivalent
• A minimum of three years' experience in a sales or sales support, customer service or administrative role (required)
• Experience in food service or food distribution (preferred)

PHYSICAL REQUIREMENTS

• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
• Ability to physically stand, bend, squat, and lift equipment up to 50 pounds.
• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Moving about to accomplish tasks or moving from one worksite to another.
• Communicating with others to exchange information.
• Repeating motions that may include the wrists, hands and/or fingers.
• Must possess visual acuity, i.e., close, distance, and color vision, depth perception, and the ability to adjust.

EEO STATEMENT

Feeser's Food Distributors is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All employment decisions are based on qualifications, merit, and business needs.